---
type: Known
product: GlobalProtect
version: 6.3.3-h4
---

## GPC-24842

(macOS only) GlobalProtect crashes when you click **Change Portal** on setups that include two or more portal entries and have a preferred gateway marked. This issue can corrupt the NSUserDefaults plist file leading to subsequent crashes.

**Workaround**: Do one of the following:

- Reinstall GlobalProtect.
- Remove the corrupted plist file located at ~/Library/Preferences/com.paloaltonetworks.GlobalProtect.client.plist.
- Remove portal entries only from the plist file using the following steps:
  1. $ launchctl unload -S Aqua /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist
  2. $ defaults delete com.paloaltonetworks.GlobalProtect.client PanPortalList
  3. killall cfprefsd
  4. launchctl load -S Aqua /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist

## GPC-23695

When GlobalProtect is connected in hybrid mode with both tunnel and proxy enabled, disconnecting the tunnel while leaving the proxy active does not allow captive portals to be detected when toggling the Wi-Fi connection. The proxy remains active, preventing captive portal detection.
