Issue ID | Description
--- | ---
WF500-5854 | The WildFire analysis report on the firewall log viewer (MonitoringWildFire Submissions) does not display the following data fields: File Type, SHA-256, MD-5, and File Size". Workaround: Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the Detailed Log View.
WF500-5843 | In a WildFire appliance cluster, issuing the show cluster-all peers CLI command when a node within the cluster is being rebooted generates the following error: Server error : An error occured.
WF500-5840 | The sample analysis statistics that are returned when issuing the show wildfire local statistics CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed.
WF500-5823 | The following WildFire appliance CLI command does not return a signature generation status as expected: show wildfire global signature-status. This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample.
WF500-5781 | The WildFire appliance might erroneously generate and log the following device certification error: Device certificate is missing or invalid. It cannot be renewed.
WF500-5754 | In WildFire appliance clusters, issuing the show cluster controller CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface. Workaround: Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
WF500-5632 | The number of registered WildFire appliances reported in Panorama (PanoramaManaged WildFire AppliancesFirewalls ConnectedView) does not accurately reflect the current status of connected WildFire appliances.

PAN-317466

SIP sessions over TCP stop progressing when the firewall receives SIP packets that are fragmented at a header field boundary. The firewall fails to correctly handle the fragmented SIP header, causing the session to stall and the SIP endpoint (phone) to reset the session, resulting in dropped calls or failed call setup.
Workaround: Configure an App Override policy to bypass application inspection for all SIP traffic destined to the call manager. Clear existing SIP sessions after applying the policy. This prevents the firewall from reassembling fragmented SIP packets and eliminates the stalled session behavior.

PAN-308990 | On firewalls where the management interface and a dataplane interface are in the same broadcast domain, ARP replies for IP addresses configured on the dataplane interfaces are incorrectly sent using the management interface's MAC address. This causes Received conflicting ARP messages to appear continuously in the system logs.

PAN-306555
`This issue is now resolved. See` PAN-OS 10.2.18-h8 Addressed Issues.

A race condition may cause the dataplane to restart unexpectedly when a zip decompression offload result is returned for a session that has already closed. The session state is not validated before processing the result because the offload result does not follow the fastpath where these checks are normally performed.
Workaround: Disable zip hardware offloading (may cause higher CPU usage).

PAN-304756 | After you disable the shared optimization feature in Panorama, ensure that you perform a full configuration push to all managed multi-vsys devices to re-establish a baseline. Failure to include every device group associated with the multi-vsys device during this push may result in incomplete or inconsistent configurations across virtual systems.
PAN-303959 | Traffic that is incorrectly identified as unknown-tcp/unknown-udp eventually drops due to an App-ID resource limitation issue.
PAN-297610 | A firewall may become unresponsive after an upgrade due to the fsck command scanning drive partitions in parallel with the root partition, causing the process to take an extended amount of time.

PAN-297295

(`VM-Series firewalls in Microsoft Azure environments only`) After upgrading to an affected release, the firewall restarts continuously because the brdagent process restarts multiple times and exhausts its restart limit, resulting in a segfault error. This issue occurs when a high burst of traffic is sent to the Azure PA-VM (Palo Alto Networks Virtual Machine), and impacts production environments due to the regular reboots.
Workaround: Migrate the VM instance to Dv5 instance type. On these instance types, SYN packets are not routed to the synthetic path, avoiding this condition. Suggested direct resizing paths are:

- D3_v2/DS3_v2 to D8ds_v5
- D4_v2/DS4_v2 to D8ds_v5
- D5_v2/DS5_v2 to D16ds_v5

Azure VMs with ephemeral storage can only be resized to another type with ephemeral storage.

PAN-295803 | A configd memory leak occurs post commit (during Panorama connectivity check), potentially leading to OOM (out of memory condition) and device reboot.
PAN-295255 | Palo Alto Networks next-generation firewalls may experience service disruptions due to all_task process crashes when deployed in environments having non-uniform MTU and are terminating IPSec tunnels.
PAN-288097 `This issue is now resolved. See` PAN-OS 10.2.18 Addressed Issues | (`Firewalls in HA configurations only`) Routed process may stop responding after changing MTU or any link parameters when OSPF and PIM are enabled on the same interface.

PAN-287803

Users might be unable to access some URLs due to issues involving the accumulation proxy and the Path Maximum Transmission Unit (MTU).
To address this issue, use one of the following workarounds:

- Configure the Adjust TCP MSS option for the egress interface to the unreachable server. The amount to adjust the maximum segment size depends on the path to the server.
- Disable the accumulation proxy using the debug dataplane set ssl-decrypt accumulate-client-hello disable yes CLI command.

PAN-284067 | A cumulative memory leak in the devsrvr process gets progressively worse whenever the CLI command show running application statistics is issued. This memory leak will gradually consume system memory and produce an out-of-memory (OOM) condition, leading to an eventual firewall reboot. Workaround: Avoid using the CLI command: show running application statistics.
PAN-281370 | The Advanced WildFire Inline ML models OOXML and Mach-O erroneously display as being available from the CLI; however, they are only available on PAN-OS 11.1.3 and later releases.
PAN-273158 | (`PA-7000 Series firewalls only`) Due to an incorrect configuration on the ASIC, receiving a mix of jumbo and non-jumbo packets may cause silent packet drops or application slowness.
PAN-266900 | In Panorama, the OK button does not work when trying to install configurations to a managed firewall from the Managed DevicesSummaryInstall section, even after selecting the update type and file from the drop-down menu and choosing the firewall.
PAN-260851 | From the NGFW or Panorama CLI, you can override the existing application tag even if Disable Override is enabled for the application (ObjectsApplications) tag.
PAN-259769 | GlobalProtect portal is not accessible via a web browser and the app displays the error ERR_EMPTY_RESPONSE.

PAN-237106

LSVPN satellite certificates may be generated with serial numbers exceeding 40 hexadecimal characters. This causes certificate revocation and deletion operations to fail with the following error messages:

- db-serialno can be at most 40 characters
- db-serialno is invalid

Workaround:
To resolve this issue, use the following CLI commands with the LSVPN satellite serial number to manually delete or revoke the affected certificates:
Delete certificate information:delete sslmgr-store certificate-info portal name <name> serialno <satellite_serial>
Revoke satellite certificates:delete sslmgr-store satellite-info-revoke-certificate portal <name> serialno <list_of_satellite_serials>

PAN-234015 | The X-Forwarded-For (XFF) value is not displayed in traffic logs.

PAN-223365

The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (PanoramaManaged Collector is degraded.
Workaround: Log in to the Log Collector CLI and restart ElasticSearch.

    admindebug elasticsearch es-restart all

PAN-229865 | Upgrading a PA-220 firewall running a PAN-OS 10.1 release fails when the target PAN-OS upgrade version is PAN-OS 10.2.5. Workaround: On your upgrade path to PAN-OS 10.2.5, first upgrade to PAN-OS 10.2.4 and then upgrade to PAN-OS 10.2.5.
PAN-223677 | (`PA-3410, PA-3420, PA-3430, PA-3440, PA-5410, PA-5420, and PA-5430 firewalls`) By enabling Lockless QoS feature, a slight degradation in App-ID and Threat performance is expected.
PAN-222586 | On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (DeviceLog Settings) are not displayed and cannot be configured.
PAN-221775 | A Malformed Request error is displayed when you Test Connection for an email server profile (DeviceServer ProfilesEmail) using SMTP over TLS and the Password includes an ampersand (&).
PAN-213746 | On the Panorama management server, the Hostkey displayed as undefined undefined if you override an SSH Service Profile (DeviceCertificate ManagementSSH Service Profile) Hostkey configured in a Template from the Template Stack.
PAN-213119 | PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (MonitorBlock IP): show -> dis-block-table is unexpected
PAN-212889 | On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (MonitorApp ScopeThreat Monitor) and ACC. This results in the ACC displaying no data to display when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.
PAN-212533 | Modifying the Administrator Type for an existing administrator (DeviceAdministrators or PanoramaAdministrators) from Superuser to a Role-Based custom admin, or vice versa, does not modify the access privileges of the administrator.
PAN-211531 | On the Panorama management server, admins can still perform a selective push to managed firewalls when Push All Changes and Push for Other Admins are disabled in the admin role profile (PanoramaAdmin Roles).
PAN-209288 | Certificates are not successfully generated using SCEP (DeviceCertificate ManagementSCEP).
PAN-208622 | A file upload to Box.com exceeding 6 files gets stuck and fails to upload if you specify an Enterprise DLP data filtering profile (ObjectsDLPData Filtering Profiles with the Action set to Block to a Security policy rule (PoliciesSecurity).

PAN-204689

Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do not work:

- Allow user to disconnect GlobalProtect AppAllow with Passcode
- Allow user to Disable GlobalProtect AppAllow with Passcode
- Allow User to Uninstall GlobalProtect AppAllow with Password

PAN-196758 | On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you Preview Changes (CommitPush to DevicesEdit Selections or CommitCommit and PushEdit Selections).
PAN-196504 | License deactivation fails for VM-Series firewalls licensed using PA-VM Bundle 3 (BND3).
PAN-194996 | When using a 10.2.2 Panorama to manage a Panorama Managed Prisma Access 3.1.2 deployment, allocating bandwidth for a remote network deployment fails (the OK button is grayed out). Workaround: Retry the operation.
PAN-194519 | (`PA-5450 firewall only`) Trying to configure a custom payload format under DeviceServer ProfilesHTTP yields a Javascript error.
PAN-194515 | (`PA-5450 firewall only`) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under DeviceSetupLog InterfaceIP Address. Workaround: Configure the log interface IP address on the individual firewall web interface instead of on Panorama.

PAN-194424

(`PA-5450 firewall only`) Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.
Workaround: Restart the log receiver service by running the following CLI command:

    debug software restart process log-receiver

PAN-194202 | (`PA-5450 firewall only`) If the management interface and logging interface are configured on the same subnetwork, the firewall conducts log forwarding using the management interface instead of the logging interface.
PAN-190727 | (`PA-5450 firewall only`) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administrator’s Guide.
PAN-189111 | After deleting an MP pod and it comes up, the show routing command output appears empty and traffic stops working.
PAN-189076 | On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover. Workaround: Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
PAN-188358 | After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
PAN-187685 | On the Panorama management server, the Template Status displays no synchronization status (PanoramaManaged DevicesSummary) after a bootstrapped firewall is successfully added to Panorama. Workaround: After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select CommitPush to Devices.
PAN-187643 | If you enable SCTP security using a Panorama template when SCTP INIT Flood Protection is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the SCTP INIT option is not available in the Zone Protection profile. Workaround: Log out of the firewall and log in again to make the SCIT INIT option available on the web interface.

PAN-187612

On the Panorama management server, not all data profiles (ObjectsDLP Data Filtering Profiles) are displayed after you:

- Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
- Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.

Workaround: Log in to the Panorama CLI and reset the DLP plugin.
admin > request plugins dlp reset.

PAN-187407 | The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to Hold client request for category lookup and the action set to Reset-Both and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
PAN-187370 | On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit. Workaround: Do not use a logical router instance with no interfaces bound to it.
PAN-186283 | Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS. Workaround: Use CommitPush to Devices to synchronize the templates.
PAN-186282 | On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups. Workaround: Reboot the Panorama HA pair.
PAN-184406 | Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash. Workaround: Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
PAN-183404 | Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
PAN-181933 | If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
PAN-181823 | On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
PAN-180661 | On the Panorama management server, pushing an unsupported Minimum Password Complexity (DeviceSetupManagement) to a managed firewall erroneously displays commit time out as the reason the commit failed.
PAN-180104 | When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1. Workaround: Reboot the worker nodes before upgrading to PAN-OS 10.2.

PAN-178194

A user interface issue in PAN-OS renders the contents of the Inline ML tab in the URL Filtering Profile inaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a License required for URL filtering to function is unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.
Workaround: Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:

- Define URL exceptions for specific web sites—

      admin# set profiles url-filtering <url_filtering_profile_name> mlav-category-exception

- Configuration settings for each inline ML model—

      admin# set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled

PAN-177455 | PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
PAN-175915 | When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
PAN-174982 | In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
PAN-172274 | When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall — this is a display anomaly, not a licensing issue, and does not affect access to the services. Workaround: Issue the following command to retrieve and update the licenses: license request fetch.
PAN-171938 | No results are displayed when you Show Application Filter for a Security policy rule (PoliciesSecurityApplicationValueShow Application Filter).