---
type: Known
product: PAN-OS
version: 10.2.8
source: common-crawl
crawl: CC-MAIN-2026-12
---

## WF500-5854

The WildFire analysis report on the firewall log viewer (**Monitoring** > **WildFire Submissions**) does not display the following data fields: File Type, SHA-256, MD-5, and File Size".

**Workaround**: Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the **Detailed Log View**.

## WF500-5843

In a WildFire appliance cluster, issuing the `show cluster-all peers` CLI command when a node within the cluster is being rebooted generates the following error: `Server error : An error occured.`

## WF500-5840

The sample analysis statistics that are returned when issuing the `show wildfire local statistics` CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed.

## WF500-5823

The following WildFire appliance CLI command does not return a signature generation status as expected: `show wildfire global signature-status`. This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample.

## WF500-5781

The WildFire appliance might erroneously generate and log the following device certification error: `Device certificate is missing or invalid. It cannot be renewed.`

## WF500-5754

In WildFire appliance clusters, issuing the `show cluster controller` CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.

**Workaround:** Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).

## WF500-5632

The number of registered WildFire appliances reported in Panorama (**Panorama** > **Managed WildFire Appliances** > **Firewalls Connected** > **View**) does not accurately reflect the current status of connected WildFire appliances.

## PAN-297610

A firewall may become unresponsive after an upgrade due to the `fsck` command scanning drive partitions in parallel with the root partition, causing the process to take an extended amount of time.

## PAN-297295

```caveat
VM-Series firewalls in Microsoft Azure environments only
```

After upgrading to an affected release, the firewall restarts continuously because the brdagent process restarts multiple times and exhausts its restart limit, resulting in a `segfault` error. This issue occurs when a high burst of traffic is sent to the Azure PA-VM (Palo Alto Networks Virtual Machine), and impacts production environments due to the regular reboots.

**Workaround:** Migrate the VM instance to Dv5 instance type. On these instance types, SYN packets are not routed to the synthetic path, avoiding this condition. Suggested direct resizing paths are:

- D3_v2/DS3_v2 to D8ds_v5
- D4_v2/DS4_v2 to D8ds_v5
- D5_v2/DS5_v2 to D16ds_v5

Azure VMs with ephemeral storage can only be resized to another type with ephemeral storage.

## PAN-295255

Palo Alto Networks next-generation firewalls may experience service disruptions due to all_task process crashes when deployed in environments having non-uniform MTU and are terminating IPSec tunnels.

## PAN-291716

```caveat
This issue is now resolved. See PAN-OS 10.2.17 Addressed Issues.
```

During a commit, the firewall experiences an out-of-memory (OOM) condition due to a memory leak and displays an error message. This issue causes the device to crash and reboot unexpectedly.

## PAN-291288

```caveat
This issue is now resolved. See PAN-OS 10.2.16-h6 Addressed Issues
```

A memory leak in the configd process might lead to an active firewall to reboot due to an Out-of-Memory (OOM) condition. This issue is observed when specific status commands, such as request log-collector forwarding status are executed at high frequencies.

## PAN-290996

```caveat
This issue is now resolved. See PAN-OS 10.2.16-h1 Addressed Issues
```

When performing an SNMP walk, the Connections Per Second (CPS) counters incorrectly return a value of 0 for each virtual system (VSYS), despite the firewall actively processing connections.

## PAN-290088

When pushing configurations from Panorama to a firewall, a memory leak might occur in the firewall's configd process, particularly when the configurations contain shared policies. Each configuration push causes the configd process to consume additional memory that is not released after the commit completes.

## PAN-288097

```caveat
Firewalls in HA configurations only
```

Routed process may stop responding after changing MTU or any link parameters when OSPF and PIM are enabled on the same interface.

## PAN-287871

```caveat
This issue affects PAN-OS 10.2.8-h10
```

When SSL Inbound Inspection is enabled and the firewall receives fragmented Client Hello packets that include the TCP timestamp option, the Client Hello message is forwarded to the destination server without the timestamp option.

## PAN-287056

```caveat
This issue is now resolved. See PAN-OS 10.2.16-h1 Addressed Issues
```

A BGP export policy rule that matches on a next hop fails to block the advertisement of static routes, and the firewall incorrectly matches the egress interface IP address instead of the original next-hop IP address of the static route, which causes the deny rule to fail.

## PAN-286231

When performing a partial **Commit and Push** on Panorama, there is a risk that unintended configuration changes might be pushed to a firewall.

This issue is more likely to occur in the following scenarios:

- When you run **Commit and Push** operations as a single action.
- When you trigger multiple parallel commit-all jobs at the same time.
- Device groups and templates have different configuration synchronization versions.

**Workaround:** Perform one of the following steps:

- Perform commit and push as two separate, sequential steps.
- Perform a full push instead of selective push.

## PAN-285894

```caveat
This issue is now resolved. See PAN-OS 10.2.13-h10 Addressed Issues
```

If the Preserve Pre-NAT feature is enabled, dataplane crashes may occur, which could result in firewall reboots.

**Workaround:** Disable the Preserve Pre-NAT feature using the `set deviceconfig setting preserve-prenat-feature no` CLI command.

## PAN-284073

The firewall web interface becomes inaccessible and commits fail.

## PAN-284067

A cumulative memory leak in the `devsrvr` process gets progressively worse whenever the CLI command `show running application statistics` is issued. This memory leak will gradually consume system memory and produce an out-of-memory (OOM) condition, leading to an eventual firewall reboot.

**Workaround:** Avoid using the CLI command: `show running application statistics`.

## PAN-281370

The Advanced WildFire Inline ML models **OOXML** and **Mach-O** erroneously display as being available from the CLI; however, they are only available on PAN-OS 11.1.3 and later releases.

## PAN-262287

```caveat
This issue is now resolved. See PAN-OS 10.2.13 Addressed Issues.
```

Dereferencing a NULL pointer that occurs might cause pan_task processes to crash.

## PAN-260851

From the NGFW or Panorama CLI, you can override the existing application tag even if Disable Override is enabled for the application (**Objects** > **Applications**) tag.

## PAN-259769

GlobalProtect portal is not accessible via a web browser and the app displays the error `ERR_EMPTY_RESPONSE`.

## PAN-255868

```caveat
PA-3400 Series firewalls only
```

After enabling kernel data collection during a silent reboot, the firewall fails and reboots to maintenance mode.

**Workaround:** To recover the firewall, initiate a reboot from maintenance mode.

## PAN-251895

```caveat
This issue is now resolved. See PAN-OS 10.2.10 Addressed Issues.
```

When Inline Cloud Analysis features are enabled, the firewall experiences a slow packet buffer leak, resulting in poor performance and dropped traffic.

**Workaround:** Disable WildFire Inline Cloud Analysis and Advanced Threat Prevention Inline Cloud Analysis on the firewall.

## PAN-250062

Device telemetry might fail at configured intervals due to bundle generation issues.

## PAN-243951

On the Panorama management sever in an active/passive High Availability (HA) configuration, managed devices (**Panorama** > **Managed Devices** > **Summary**) display as `out-of-sync` on the passive HA peer when configuration changes are made to the SD-WAN (**Panorama** > **SD-WAN**) configuration on the active HA peer.

**Workaround:** Manually synchronize the Panorama HA peers.

1. Log in to the [Panorama web interface](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-web-interface) on the active HA peer.
2. Select **Commit** and **Commit to Panorama** the SD-WAN configuration changes on the active HA peer.
  On the passive HA peer, select **Panorama** > **Managed Devices** > **Summary** and observe that the managed devices are now `out-of-sync`.
3. Log in to the primary HA peer [Panorama CLI](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli) and trigger a manual synchronization between the active and secondary HA peers.
  *request high-availability sync-to-remote running-config*
4. Log back in to the active HA peer Panorama web interface and select **Commit** > **Push to Devices** and **Push**.

## PAN-242910

On the Panorama management server, Panorama administrators (**Panorama** > **Administrators**) that are assigned a custom Panorama admin role (**Panorama** > **Admin Roles**) with **Push All Changes** enabled are unable to push configuration changes to managed firewalls when **Managed Devices** and **Push For Other Admins** are disabled.

## PAN-242627

On the Panorama management server, selective configuration pushes fail with the following error message even when a full configuration push from Panorama was previously performed:Failed to generate selective push configuration. Schema validation failed. Please try a full push

## PAN-237106

LSVPN satellite certificates may be generated with serial numbers exceeding 40 hexadecimal characters. This causes certificate revocation and deletion operations to fail with the following error messages:

- `db-serialno can be at most 40 characters`
- `db-serialno is invalid`

**Workaround:**

To resolve this issue, use the following CLI commands with the LSVPN satellite serial number to manually delete or revoke the affected certificates:

**Delete certificate information**:`delete sslmgr-store certificate-info portal name <name> serialno <satellite_serial>`

**Revoke satellite certificates**:`delete sslmgr-store satellite-info-revoke-certificate portal <name> serialno <list_of_satellite_serials>`

## PAN-234408

Enterprise DLP cannot detect and block non-file based traffic for ChatGPT from traffic forwarded to the DLP cloud service from an NGFW.

## PAN-234015

The X-Forwarded-For (XFF) value is not displayed in traffic logs.

## PAN-223365

The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (**Panorama** > **Managed Collector** is degraded.

**Workaround:** [Log in to the Log Collector CLI](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli) and restart ElasticSearch.

`admin``debug elasticsearch es-restart all`

## PAN-229865

Upgrading a PA-220 firewall running a PAN-OS 10.1 release fails when the target PAN-OS upgrade version is PAN-OS 10.2.5.

**Workaround:** On your upgrade path to PAN-OS 10.2.5, first upgrade to PAN-OS 10.2.4 and then upgrade to PAN-OS 10.2.5.

## PAN-228515

The EleasticSearch SSH flaps on the M-600 appliance in Panorama or Log Collector mode. This causes logs to not display on the Panorama management server (**Monitor** > **Logs**) and the Log Collector health status (**Panorama** > **Managed Collectors** > **Status**) to display as degraded.

## PAN-226361

```caveat
This issue is now resolved. See PAN-OS 10.2.8-h13 Addressed Issues.
```

Sessions might end unexpectedly with the error `resources-unavailable` when the firewall incorrectly interprets the Content and Threat Detection (CTD) global packet queue as being full.

## PAN-223677

```caveat
PA-3410, PA-3420, PA-3430, PA-3440, PA-5410, PA-5420, and PA-5430 firewalls
```

By enabling [Lockless QoS](https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-admin/quality-of-service/configure-lockless-qos) feature, a slight degradation in App-ID and Threat performance is expected.

## PAN-222586

On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (**Device** > **Log Settings**) are not displayed and cannot be configured.

## PAN-221775

A `Malformed Request` error is displayed when you **Test Connection** for an email server profile (**Device** > **Server Profiles** > **Email**) using **SMTP over TLS** and the `Password` includes an ampersand (&).

## PAN-217307

```caveat
This issue is now resolved. See PAN-OS 10.2.11 Addressed Issues.
```

The following Security policy rule (**Policies** > **Security**) filters return no results:

`log-start eq no`

`log-end eq no`

`log-end eq yes`

## PAN-213746

On the Panorama management server, the **Hostkey** displayed as `undefined undefined` if you override an SSH Service Profile (**Device** > **Certificate Management** > **SSH Service Profile**) Hostkey configured in a Template from the Template Stack.

## PAN-213119

PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (**Monitor** > **Block IP**):

`show -> dis-block-table is unexpected`

## PAN-212889

```caveat
This issue is now resolved. See PAN-OS 10.2.14 Addressed Issues
```

On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (**Monitor** > **App Scope** > **Threat Monitor**) and **ACC**. This results in the ACC displaying `no data to display` when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.

## PAN-212533

Modifying the **Administrator Type** for an existing administrator (**Device** > **Administrators** or **Panorama** > **Administrators**) from `Superuser` to a **Role-Based** custom admin, or vice versa, does not modify the access privileges of the administrator.

## PAN-211531

On the Panorama management server, admins can still perform a selective push to managed firewalls when **Push All Changes** and **Push for Other Admins** are disabled in the admin role profile (**Panorama** > **Admin Roles**).

## PAN-209288

Certificates are not successfully generated using SCEP (**Device** > **Certificate Management** > **SCEP**).

## PAN-208622

A file upload to Box.com exceeding 6 files gets stuck and fails to upload if you specify an Enterprise DLP data filtering profile (**Objects** > **DLP** > **Data Filtering Profiles** with the Action set to `Block` to a Security policy rule (**Policies** > **Security**).

## PAN-204689

Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do not work:

- **Allow user to disconnect GlobalProtect App** > **Allow with Passcode**
- **Allow user to Disable GlobalProtect App** > **Allow with Passcode**
- **Allow User to Uninstall GlobalProtect App****Allow with Password**

## PAN-196758

On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you **Preview Changes** (**Commit** > **Push to Devices** > **Edit Selections** or **Commit** > **Commit and Push** > **Edit Selections**).

## PAN-196504

License deactivation fails for VM-Series firewalls licensed using PA-VM Bundle 3 (BND3).

## PAN-194996

When using a 10.2.2 Panorama to manage a Panorama Managed Prisma Access 3.1.2 deployment, allocating bandwidth for a remote network deployment fails (the OK button is grayed out).

**Workaround**: Retry the operation.

## PAN-194519

```caveat
PA-5450 firewall only
```

Trying to configure a custom payload format under **Device** > **Server Profiles** > **HTTP** yields a Javascript error.

## PAN-194515

```caveat
PA-5450 firewall only
```

The Panorama web interface does not display any predefined template stack variables in the dropdown menu under **Device** > **Setup** > **Log Interface** > **IP Address**.

**Workaround:** Configure the log interface IP address on the individual firewall web interface instead of on Panorama.

## PAN-194424

```caveat
PA-5450 firewall only
```

Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.

**Workaround:** Restart the log receiver service by running the following CLI command:

`debug software restart process log-receiver`

## PAN-194202

```caveat
PA-5450 firewall only
```

If the management interface and logging interface are configured on the same subnetwork, the firewall conducts log forwarding using the management interface instead of the logging interface.

## PAN-190727

```caveat
PA-5450 firewall only
```

Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administrator’s Guide.

## PAN-189111

After deleting an MP pod and it comes up, the `show routing` command output appears empty and traffic stops working.

## PAN-189076

On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.

**Workaround:** Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.

## PAN-188358

After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.

## PAN-187685

On the Panorama management server, the Template Status displays no synchronization status (**Panorama** > **Managed Devices** > **Summary**) after a bootstrapped firewall is successfully added to Panorama.

**Workaround:** After the bootstrapped firewall is successfully added to Panorama, [log in to the Panorama web interface](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-web-interface.html) and select **Commit** > **Push to Devices**.

## PAN-187643

If you enable SCTP security using a Panorama template when **SCTP INIT Flood Protection** is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the **SCTP INIT** option is not available in the Zone Protection profile.

**Workaround:** Log out of the firewall and log in again to make the **SCIT INIT** option available on the web interface.

## PAN-187612

On the Panorama management server, not all data profiles (**Objects** > **DLP Data Filtering Profiles**) are displayed after you:

- Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
- Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.

**Workaround:** Log in to the Panorama CLI and reset the DLP plugin.

`admin > request plugins dlp reset`

## PAN-187407

The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to **Hold client request for category lookup**and the action set to **Reset-Both** and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.

## PAN-187370

On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit.

**Workaround**: Do not use a logical router instance with no interfaces bound to it.

## PAN-186283

Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.

**Workaround**: Use **Commit** > **Push to Devices** to synchronize the templates.

## PAN-186282

On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.

**Workaround:** Reboot the Panorama HA pair.

## PAN-184406

Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.

**Workaround:** Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.

## PAN-183404

Static IP addresses are not recognized when "and" operators are used with IP CIDR range.

## PAN-181933

If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.

## PAN-181823

On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.

## PAN-180661

On the Panorama management server, pushing an unsupported Minimum Password Complexity (**Device** > **Setup** > **Management**) to a managed firewall erroneously displays `commit time out` as the reason the commit failed.

## PAN-180104

When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.

**Workaround**: Reboot the worker nodes before upgrading to PAN-OS 10.2.

## PAN-178194

A user interface issue in PAN-OS renders the contents of the **Inline ML** tab in the **URL Filtering Profile** inaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a **License required for URL filtering to function** is unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.

**Workaround:** Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:

- Define URL exceptions for specific web sites—
  `admin#``set profiles url-filtering <url_filtering_profile_name> mlav-category-exception`

- Configuration settings for each inline ML model—
  `admin#``set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled`

## PAN-177455

PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.

## PAN-175915

When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.

## PAN-174982

In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.

## PAN-172274

When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall — this is a display anomaly, not a licensing issue, and does not affect access to the services.

**Workaround:** Issue the following command to retrieve and update the licenses: `license request fetch`.

## PAN-171938

No results are displayed when you **Show Application Filter** for a Security policy rule (**Policies** > **Security** > **Application** > **Value** > **Show Application Filter**).

## PAN-164885

```caveat
This issue is now resolved. See PAN-OS 10.2.10 Addressed Issues.
```

On the Panorama management server, pushes to managed firewalls (**Commit** > **Push to Devices** or **Commit and Push**) may fail when an EDL (**Objects** > **External Dynamic Lists**) is configured to **Check for updates** every 5 minutes due to the commit and EDL fetch processes overlapping. This is more likely to occur when multiple EDLs are configured to check for updates every 5 minutes.
