---
type: Addressed
product: GlobalProtect
version: 6.2.1
---

## GPC-18789

Fixed an issue where the GlobalProtect app took a long time to connect to the gateway when the include domain list was used, while the enhanced split-tunnel feature was not used.

## GPC-18788

Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection as an anti-malware application, which caused the device to fail the HIP check.

## GPC-18594

Fixed an issue where the GlobalProtect app was unable to send HIP reports when the app was connected using IPv6.

## GPC-18566

Fixed an issue where the GlobalProtect app incorrectly displayed the gateway as internal when it was connected to an external gateway.

## GPC-18528

Fixed an issue where the GlobalProtect HIP check incorrectly detected the version for KES 12 (Kaspersky Endpoint Security), which caused the device to fail the HIP check.

## GPC-18509

Fixed an issue where, when the GlobalProtect app was configured with the Internal Host Detection and Conditional Connect method, the app did not connect to the internal network when the network was changed from external to internal as it should have with the Conditional Connect method enabled.

## GPC-18452

Fixed an issue where, when the GlobalProtect app was installed on Windows devices the app did not start right away after a system reboot.

## GPC-18426

Fixed an issue where when the GlobalProtect app was configured with the **Disable GlobalProtect** set to **Allow with Ticket**, the app did not display the correct Disable Duration time.

## GPC-18336

Fixed an issue where the GlobalProtect app got automatically connected after a system reboot even though the connection method configured was **On-Demand**.

## GPC-18318

Fixed an issue where, when the GlobalProtect app was connected to the internal gateway, the app displayed the message as **Connected - Inter....** instead of **Connected - Internal**.

## GPC-18281

Fixed an issue where the MSI install logs showed mutiple messages for Autonomous DEM installation.

## GPC-18251

Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe as an anti-malware application, which caused the device to fail the HIP check.

## GPC-18230

Fixed an issue where, when the user entered credentials during SAML authentication after the set internal login timer, the app displayed an authentication failed message without providing the reason. The **Retry** button on the app web interface did not work properly when using an embedded browser for authentication. The **Retry** button was not fully visible on the embedded browser.

## GPC-18175

Fixed an issue where users were prompted to enter their credentials even when the GlobalProtect app was configured for authenticating with either Authentication Profile /Cookie or Client Certificate.

## GPC-18173

Fixed an issue where the vertical scroll bar on the GlobalProtect app web interface did not work properly when users tried to select the certificate from the drop-down.

## GPC-18171

Fixed an issue where users were unable to select the external gateway manually when connected to the internal network. The GlobalProtect stayed in Connecting state and users had to manually disconnect the connection and connect to the internal network to exit the Connecting state.

## GPC-18167

Fixed an issue where the GlobalProtect app displayed the Prisma Access gateways that are not set for manual selection.

## GPC-18146

Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the GlobalProtect HIP check did not detect the correct details for Cortex XDR, which caused the device to fail the HIP check.

## GPC-18135

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check detected the WithSecure antivirus software as XProtect, which caused the device to fail the HIP check.

## GPC-18107

Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe – Internet Security, which caused the device to fail the HIP check.

## GPC-18092

Fixed an issue where GlobalProtect connected to an internal gateway got automatically disconnected after a certain period of time.

## GPC-18073

Fixed an issue where the GlobalProtect app selected an unexpected gateway due to a latency discrepancy seen between PanGPS and packet capture.

## GPC-18060

Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection, which caused the device to fail the HIP check.

## GPC-18036

Fixed an issue where, when the **No direct access to local network** option was enabled on the GlobalProtect app with access routes excluded from the GlobalProtect VPN tunnel, the feature did not work as expected when Endpoint Traffic Policy Enforcement was enabled.

## GPC-17936

Fixed an issue where the Conditional Connect method did not work as expected and users had to manually connect the app when they changed their network.

## GPC-17921

Fixed an issue where, when the language was set to Japanese, the time to connect was not displayed properly when **Disconnect Timeout** for the app was configured.

## GPC-17896

Fixed an issue where users were unable to connect to GlobalProtect gateway when only one external gateway was added due to the following error: **Cannot Verify Server Certificate of Gateway**.

## GPC-17816

Fixed an issue ehere after entering CIE SAML authentication credentials to refresh an expired explicit proxy token or cookie when connected in [Tunnel and Proxy mode](https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-mobile-users/mobile-users-explicit-proxy/agent-based-proxy-globalprotect-tunnel-and-proxy-mode) or [proxy mode](https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-mobile-users/mobile-users-explicit-proxy/agent-based-proxy-globalprotect-proxy-mode), the GlobalProtect app got stuck while retrieving the portal configuration.

## GPC-17795

Fixed an issue where the GlobalProtect HIP check did not detect the Xcitium Enterprise, the Endpoint Protection Platform by COMODO, which caused the device to fail the HIP check.

## GPC-17776

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and GlobalProtect enforcer was configured with allowed FQDNs, users were still able to access the internet and other public domains.

## GPC-17762

Fixed an issue when the GlobalProtect app was configured with the option **Allow User to Disable GlobalProtect App** with comment, the option did not work as expected.

## GPC-17748

Fixed an issue where the GlobalProtect HIP check did not detect the Real-Time Protection status correctly for the CrowdStrike Falcon application, which caused the device to fail the HIP check.

## GPC-17740

Fixed an issue where, when the GlobalProtect app was connected through the Prisma Access gateway, the upload speed of the internet was reduced to 2 Mbps.

## GPC-17728

Fixed an issue where users were unable to connect to GlobalProtect gateway when only one external gateway was added due to the following error: **Cannot Verify Server Certificate of Gateway**.

## GPC-17460

Fixed an issue where, when the GlobalProtect app was installed on Windows 10 or 11 devices, and when the user tried to authenticate using SAML authentication, the app did not display the **Term of Use** pop-up on the **Welcome** page properly.

## GPC-17398

Fixed an issue where the GlobalProtect app **Settings** > **Connection** tab did not display the **Assigned IP Address(es)** and **Gateway IP Address** properly.

## GPC-17206

Fixed an issue where, when Internal Host Detection (IHD) was enabled but failed to detect the internal network properly, the app failed to switch to the external gateway when users switched from an internal network to an external network.

## GPC-17161

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect app failed to reconnect and continued to stay in the **Connecting** state after the device woke up from Modern Standby mode.

## GPC-17099

When the GlobalProtect app for Windows is upgraded to version 6.0.5, devices with Driver Verifier enabled and configured to monitor the PAN virtual adapter driver (pangpd.sys) display the DRIVER_VERIFIER_DETECTED_VIOLATION Blue Screen error.

## GPC-17001

Fixed an issue where, when the GlobalProtect app was installed on devices running on macOS, the app did not display the **Connect** button and **Refresh Connection** button properly.

## GPC-16978

Fixed an issue where the GlobalProtect app took a long time to establish a connection due to an erroneous packet capture process.

## GPC-16851

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app did not try to auto-connect to the gateway after exceeding the **Disable Timeout Value**.

## GPC-16397

Fixed an issue where the GlobalProtect app was installed on devices running macOS, a blank GlobalProtect app user interface was displayed instead of the correct page.

## GPC-16126

Fixed an issue where the GlobalProtect app did not display the certificate name in the Client Certificate selection field properly.

## GPC-16003

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app was not connected when the proxy was configured for Safari or Chrome.

## GPC-15968

Fixed an issue where the GlobalProtect app was stuck in **Connecting** state when users failed to authenticate with SAML and using an embedded browser. Users were unable to disconnect the app and had to reboot the device.

## GPC-15262

Fixed an issue where when single sign-on (SSO) for Smart Cards was used for authentication, users were prompted to enter a PIN instead of a password on the Windows login screen.

## GPC-15234

Fixed an issue where the app would get stuck at Connecting state while trying to connect to a gateway.

## GPC-15080

Fixed an issue where when the split tunnel was configured based on the destination domain, split tunneling did not work as expected when IPv6 traffic exclusion was configured.
