---
type: Known
product: Prisma Access Agent
version: 25.3
---

## PANG-7865

```resolved
Resolved in Prisma Access Agent 25.4
```

An issue exists where the Prisma Access Agent on Windows does not
properly honor updated session timers after a user extends their
session through the embedded browser.

When a user clicks on the session expiry banner displayed in the
Prisma Access Agent app, the embedded browser opens and enables the
user to authenticate, successfully extending the Prisma Access Agent
Manager (EPM) session with a new expiration time. However, the
Prisma Access Agent continues to use the original session expiration
timer instead of adopting the newly extended session duration.

As a result, when the original session timer expires, Prisma Access
Agent incorrectly terminates the EPM session despite the successful
extension. Additionally, the Prisma Access Agent icon becomes
unresponsive in the system tray after this occurs.

## PANG-7012

```resolved
Resolved in Prisma Access Agent 25.3.1
```

An issue exists where the embedded browser for Prisma Access Agent
does not reuse the Windows Hello token for reauthentication. As a
result, users are required to manually enter their credentials even
when Windows Hello is enabled on their devices.
