---
type: Addressed
product: GlobalProtect
version: 6.2.3
---

## GPC-20970

Fixed an issue where GlobalProtect had intermittent connectivity issues on Prisma Access IP optimization enabled tenants.

## GPC-19968

Fixed an issue where the GlobalProtect agent failed to detect Bitdefender Antivirus Plus on the Windows ARM64 platform during the HIP check.

## GPC-19924

Resolved intermittent connection issues for users accessing GlobalProtect via an embedded browser.

## GPC-19901

Fixed an issue where the GlobalProtect client for Mac users was intermittently disconnecting and reconnecting.

## GPC-19840

Fixed an issue where Mac computers did not display all gateways in the Search Gateway tab.

## GPC-19818

Fixed an issue where when the Enforcer was enabled, Jamf connect was not working after the MacBook was rebooted. Users had to log in manually.

## GPC-19784

Fixed an issue where the HIP check did not detect McAfee Premium individual.

## GPC-19753

Fixed an issue where the GlobalProtect icon could not be selected using the keyboard.

## GPC-19712

Fixed an issue where PanGPS crashed on 6.0.4 caused by invalid memory reference. GlobalProtect did not run correctly after the system was rebooted.

## GPC-19686

Fixed an issue where translation errors were observed in the GlobalProtect app for French localization.

## GPC-19664

Fixed an issue where users were able to deploy GlobalProtect from JAMF on Mac Sonoma, but the connection to the portal was stuck.

## GPC-19659

Fixed an issue where macOS users were connected to the GlobalProtect app before they agreed to their company’s terms of service.

## GPC-19656

Resolved an issue where connecting to a GlobalProtect gateway with IPv6 from macOS resulted in the tunnel connection dropping every 45 seconds when Endpoint Traffic Policy Enforcement was set to All Traffic.

## GPC-19630

Fixed an issue where the prelogon connect method failed on the gateway prelogin stage.

## GPC-19587

Fixed an issue where the user could not login with Okta on macOS when Endpoint Traffic Policy Enforcement was set to **All traffic**.

## GPC-19581

Fixed an issue where GlobalProtect indicated that Windows firewall was not enabled in the HIP report even though it was enabled.

## GPC-19545

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to connect to the GlobalProtect app when they used T-Mobile iPhone hotspot.

## GPC-19524

Fixed an issue where the GlobalProtect app connection failed when the user used CAS authentication to authenticate to the app. The app displayed the error message, "Username from CAS SSO response is different from the input".

## GPC-19513

Fixed an issue where the GlobalProtect client was trying to use the old portal's authorization cookie to login instead of the newly migrated portal. This happened when the user changed from secondary portal to primary portal or vice versa without signing out.

## GPC-19475

Fixed an issue where users got connection errors in an embedded browser after the computer woke up from sleep or when the user switched gateways.

## GPC-19449

Fixed an issue where the GlobalProtect client was trying to use the old portal's authorization cookie to login instead of the newly migrated portal. This happened when the user changed the portal from secondary to primary or vice versa without signing out.

## GPC-19433

Fixed an issue where a small white blank page randomly popped up on the user's screen and the focus shifted to this blank page. This issue occurs while the computer is connected to Global Protect.

## GPC-19431

Fixed an issue where interactive components in the session tray on Windows did not receive keyboard focus and were not keyboard operable.

## GPC-19418

Fixed an issue where GlobalProtect users randomly experienced issues connecting to the gateway after their computer woke up. This occurred when Enforce GlobalProtect for Network Access was enabled and Tunnel and Proxy was set to agent mode.

## GPC-19416

Fixed a GlobalProtect redirection issue in embedded browser. When a user tried to connect to GlobalProtect, an error was displayed while waiting for the SAML response instead of being redirected to the embedded browser.

## GPC-19414

Fixed an issue where GlobalProtect Always-On connect method was not triggered after a reboot when the connect-method setting was set to on-demand in the Windows Registry.

## GPC-19403

Fixed an issue where OPSWAT was unable to detect Kaspersky after an upgrade from 21.3.10.391 to 21.15.8.493.

## GPC-19400

Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date for Bitdefender Virus Scanner, which caused the device to fail the HIP check.

## GPC-19391

Fixed an issue where GlobalProtect stayed disconnected even after being unlocked.

## GPC-19387

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app displayed text incorrectly when the system language was German.

## GPC-19374

Fixed an issue where the GlobalProtect debug logs displayed information, which was not supposed to display in the logs.

## GPC-19359

Fixed an issue where system extensions on MacBook were not updated after the GlobalProtect client was upgraded.

## GPC-19340

Fixed an issue where the GlobalProtect app failed to send HIP reports hourly.

## GPC-19337

Fixed an issue where the Captive Portal functionality of the GlobalProtect app did not work as expected when the users used public Wi-Fi hotspots.

## GPC-19331

Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app, the app used an unknown username ‘SAMLUser’ which was not configured instead of the actual username of the user, which caused an authentication failure.

## GPC-19314

Fixed an issue where, when the GlobalProtect app is installed on devices running macOS, the app displayed the message, ‘Downloading in progress’ when the GlobalProtect app was upgraded to 6.0.x using the option ‘Allow Transparently.’ The app should not display the message when upgraded using the transparent method.

## GPC-19284

Fixed an issue where GlobalProtect was unable to extend user session.

## GPC-19280

Fixed an issue where, when the GlobalProtect app transitioned from pre-logon to user-logon tunnel, the app did not display the list of gateways for the users to change the gateway. The gateway list was displayed only when the app was refreshed.

## GPC-19262

Fixed an issue where GlobalProtect 6.2.1 tried to connect automatically after the user restarted their computer even though the connect method was set to On-Demand.

## GPC-19193

Fixed an issue where the GlobalProtect app was unable to fetch Windows firewall and antimalware information correctly.

## GPC-19162

Fixed an issue where, when the user upgraded the GlobalProtect version to 5.2.13 or later, the HIP report displayed the DLP ‘Digital Guardian Agent’ as disabled.

## GPC-19107

Fixed an issue where some log files were missing from the GlobalProtect bundle when downloaded from the Explore app.

## GPC-19104

Fixed an issue where the GlobalProtect HIP report failed to detect the Real Time Protection status for Cortex XDR, which caused the device to fail the HIP check.

## GPC-19083

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the Connection tab under app Settings did not display the connection status and refresh connection did not work when the Settings window was opened.

## GPC-19074

Fixed an issue where Login Lifetime was incorrectly translated on the French version of the GlobalProtect 6.2.1 app.

## GPC-19060

Fixed an issue where the app Settings -> Connection tab did not display the connection status when the app was changed from a non-tunneled gateway to a tunneled gateway.

## GPC-19044

Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the user changed the network from wired to wireless within the organization, the device displayed a blue screen.

## GPC-19023

Fixed an issue where, when the GlobalProtect app version 5.2.13 was installed on devices running macOS, the users were unable to connect to the Zoom application.

## GPC-19009

Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app and the user changed the gateway to a manual gateway, the app stayed in the ‘Connecting’ stage.

## GPC-18992

Fixed an issue where internet via WiFi connection was unavailable for GlobalProtect users after their computer woke up from sleep because the client WiFi adapter was unable to obtain a DHCP IP address. This issue occurred on computers where Enforce GlobalProtect for Network Access was enabled.

## GPC-18983

Fixed an issue where the Central Authentication Service (CAS) authentication did not work when the GlobalProtect app was connected to an internal gateway and the app repeatedly opened the SAML authentication page.

## GPC-18913

Fixed an issue where the GlobalProtect app displayed the connection status as ‘Not Connected’ even though the app was connected to the internal gateway.

## GPC-18907

Fixed an issue where the GlobalProtect app running on macOS endpoints did not query the secondary DNS (when primary DNS is not responding) when the domain was part of the exclude domain list (both network and DNS).

## GPC-18854

Fixed an issue where users were prompted twice to authenticate using SAML authentication when used with CAS authentication and authentication override cookie, the GlobalProtect app got stuck in the 'Connecting' stage while trying to connect.

## GPC-18845

Fixed an issue, where the GlobalProtect app was installed manually and the user clicked the ‘Get Started’ button, the app displayed the incorrect message, "Oops! Slow or No Network Connection" instead of the actual message "Not Connected" window where they can input their portal address.

## GPC-18828

Fixed an issue where split tunnel CNAME records were created before the GlobalProtect tunnel was established.

## GPC-18822

Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the device was reset using the Microsoft Recovery tool, the GlobalProtect app was not properly displayed.

## GPC-18815

Fixed an issue where the Logon button on the GlobalProtect login screen stopped working after receiving the Microsoft Edge WebView2 runtime, 117.0.2045.36 update on the devices.

## GPC-18750

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check did not detect the Total Defense antivirus application, which caused the device to fail the HIP check.

## GPC-18733

Fixed an issue where the hyperlinks with the URLs containing the "=" character in the HIP notification message did not work as expected and the page did not open when the user clicked the URL.

## GPC-18720

Fixed an issue where the GlobalProtect app became unresponsive when the user clicked the ESCbutton during authentication using a hard token.

## GPC-18703

Fixed an issue where the GlobalProtect HIP check did not detect the Trellix Endpoint Security application, which caused the device to fail the HIP check.

## GPC-18598

Fixed an issue where the GlobalProtect SSO tile was selected instead of the Windows Password tile in the Windows Login screen even though the registry key MakeGPCPDefault was set to No.

## GPC-18384

Fixed an issue where GlobalProtect did not connect while Netskope was connected and vice-versa.

## GPC-18379

Fixed an issue where, when the IP address type was set to IPv4 and IPv6, the GlobalProtect app could connect only to the manual gateway instead of connecting to the best available gateway.

## GPC-18223

Fixed an issue where GlobalProtect experienced a prolonged connection time when IPv6 was disabled on Windows devices.

## GPC-18157

Fixed an issue where the GlobalProtect app displayed the Credential Provider language in English when the system language was German.

## GPC-18039

Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date correctly for the CrowdStrike application, which caused the device to fail the HIP check.

## GPC-18025

In 6.2.1, after a refresh connection, the HIP patch exclusion isn't visible on the GlobalProtect UI. However, the HIP patch exclusion logs are visible on the Pangphip.log file.

## GPC-17640

Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date correctly for the CrowdStrike application, which caused the device to fail the HIP check.

## GPC-17518

Fixed an issue where the GlobalProtect app displayed the status as 'Connected-Internal' even when the app was not connected.

## GPC-17436

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the upload speed of the internet was reduced after a version upgrade.

## GPC-17204

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the certificate information was not accessible even though the GlobalProtect app had full access to the certificate store.

## GPC-16975

Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader did not announce the name of the GlobalProtect gateway when the gateway was marked with the star symbol.

## GPC-16584

Fixed an issue where the GlobalProtect HIP check did not detect the CrowdStrike antivirus software correctly, causing the device to fail the HIP check.

## GPC-15123

Fixed an issue where users were unable to collapse the Change Portal and Change Gateway menus using the Escape key.
