|
WF500-5854
|
The WildFire analysis report on the firewall log viewer () does not display the following data fields: File Type, SHA-256,
MD-5, and File Size".
Workaround: Download and open the WildFire
analysis report in the PDF format using the link in the upper
right-hand corner of the
Detailed Log View.
|
|
WF500-5843
|
In a WildFire appliance cluster, issuing the
show cluster-all peers CLI command
when a node within the cluster is being rebooted generates the
following error:
Server error : An error occured.
|
|
WF500-5840
|
The sample analysis statistics that are returned when issuing the
show wildfire local statistics CLI
command in WildFire appliance cluster deployments may not accurately
reflect the number of samples that have been processed.
|
|
WF500-5823
|
The following WildFire appliance CLI command does not return a
signature generation status as expected:
show wildfire global signature-status. This does not corrupt or otherwise prevent the WildFire appliance
from analyzing a sample.
|
|
WF500-5781
|
The WildFire appliance might erroneously generate and log the
following device certification error:
Device certificate is missing or invalid. It cannot be
renewed.
|
|
WF500-5754
|
In WildFire appliance clusters, issuing the
show cluster controller CLI command
generates an error when an IPv6 address is configured for the
management interface but not for the cluster interface.
Workaround: Ensure all WildFire appliance
interfaces that are enabled use matching protocols (all IPv4 or all
IPv6).
|
|
WF500-5632
|
The number of registered WildFire appliances reported in Panorama
() does not accurately reflect the current status of connected
WildFire appliances.
|
|
PAN-306555
|
A race condition may cause the dataplane to restart unexpectedly when
a zip decompression offload result is returned for a session that has
already closed. The session state is not validated before processing
the result because the offload result does not follow the fastpath
where these checks are normally performed.
Workaround: Disable zip hardware offloading (may
cause higher CPU usage).
|
|
PAN-304756
|
After you disable the shared optimization feature in Panorama, ensure
that you perform a full configuration push to all managed multi-vsys
devices to re-establish a baseline. Failure to include every device
group associated with the multi-vsys device during this push may
result in incomplete or inconsistent configurations across virtual
systems.
|
|
PAN-303959
|
Traffic that is incorrectly identified as
unknown-tcp/unknown-udp
eventually drops due to an App-ID resource limitation issue.
|
|
PAN-280196
|
After generating hipmatch/userid logs, the hipmatch logs written
counter is missing from
debug log-receiver statistics. This causes the firewall to match a HIP object but not on the HIP
profile that contained the object.
|
|
PAN-297610
|
A firewall may become unresponsive after an upgrade due to the
fsck command scanning drive
partitions in parallel with the root partition, causing the process to
take an extended amount of time.
|
|
PAN-297295
|
( VM-Series firewalls in Microsoft Azure environments only) After upgrading to an affected release, the firewall restarts
continuously because the
brdagent
process restarts multiple times and exhausts its restart limit,
resulting in a segfault error.
This issue occurs when a high burst of traffic is sent to the Azure
PA-VM (Palo Alto Networks Virtual Machine), and impacts production
environments due to the regular reboots.
Workaround: Migrate the VM instance to Dv5
instance type. On these instance types, SYN packets are not routed to
the synthetic path, avoiding this condition. Suggested direct resizing
paths are:
- D3_v2/DS3_v2 to D8ds_v5
- D4_v2/DS4_v2 to D8ds_v5
- D5_v2/DS5_v2 to D16ds_v5
Azure VMs with ephemeral storage can only be resized to another
type with ephemeral storage.
|
|
PAN-295803
|
A configd memory leak occurs post
commit (during Panorama connectivity check), potentially leading to
OOM (out of memory condition) and device reboot.
|
|
PAN-295255
|
Palo Alto Networks next-generation firewalls may experience service
disruptions due to all_task process
crashes when deployed in environments having non-uniform MTU and are
terminating IPSec tunnels.
|
|
PAN-292344
|
When upgrading from PAN-OS 10.2.9-h1 to PAN-OS 10.2.13-h5, the
firewall reboots repeatedly and enters maintenance mode.
|
|
PAN-291716
|
During a commit, the firewall experiences an out-of-memory (OOM)
condition due to a memory leak and displays an error message. This
issue causes the device to crash and reboot unexpectedly.
|
|
PAN-291288
|
A memory leak in the configd process
might lead to an active firewall to reboot due to an Out-of-Memory
(OOM) condition. This issue is observed when specific status commands,
such as
request log-collector forwarding status
are executed at high frequencies.
|
|
PAN-290996
|
When performing an SNMP walk, the Connections Per Second (CPS)
counters incorrectly return a value of 0 for each virtual system
(VSYS), despite the firewall actively processing connections.
|
|
PAN-290088
|
When pushing configurations from Panorama to a firewall, a memory leak
might occur in the firewall's
configd process, particularly when the
configurations contain shared policies. Each configuration push causes
the configd process to consume
additional memory that is not released after the commit completes.
|
|
PAN-288097
|
(Firewalls in HA configurations only) Routed
process may stop responding after changing MTU or any link parameters
when OSPF and PIM are enabled on the same interface.
|
|
PAN-287871
This issue affects PAN-OS 10.2.10-h2
|
When SSL Inbound Inspection is enabled and the firewall receives
fragmented Client Hello packets that include the TCP timestamp option,
the Client Hello message is forwarded to the destination server
without the timestamp option.
|
|
PAN-287803
|
Users might be unable to access some URLs due to issues involving the
accumulation proxy and the Path Maximum Transmission Unit (MTU).
To address this issue, use one of the following workarounds:
-
Configure the
Adjust TCP MSS option for the
egress interface to the unreachable server. The amount to adjust
the maximum segment size depends on the path to the server.
-
Disable the accumulation proxy using the
debug dataplane set ssl-decrypt accumulate-client-hello disable
yes
CLI command.
|
|
PAN-286306
|
When getting transceiver information from ESCC for SFP 25G modules,
the transceiver code incorrectly displays
Unknown instead of
25GBase-SR.
|
|
PAN-286255
This issue affects PAN-OS 10.2.10-h17
|
When a firewall receives an unexpected termination request for certain
SSL sessions , NGFW dataplane might experience a slow buffer resource
leak.
Workaround: Disable accumulation proxy on the
NGFW.
|
|
PAN-286231
|
When performing a partial Commit and Push on
Panorama, there is a risk that unintended configuration changes might
be pushed to a firewall.
This issue is more likely to occur in the following scenarios:
-
When you run Commit and Push operations as a
single action.
-
When you trigger multiple parallel commit-all jobs at the same
time.
-
Device groups and templates have different configuration
synchronization versions.
Workaround: Perform one of the following steps:
-
Perform commit and push as two separate, sequential steps.
- Perform a full push instead of selective push.
|
|
PAN-285894
|
If the Preserve Pre-NAT feature is enabled, dataplane crashes may
occur, which could result in firewall reboots.
Workaround: Disable the Preserve Pre-NAT feature
using the
set deviceconfig setting preserve-prenat-feature no
CLI command.
|
|
PAN-284073
|
The firewall web interface becomes inaccessible and commits fail.
|
|
PAN-284067
|
A cumulative memory leak in the
devsrvr
process gets progressively worse whenever the CLI command
show running application statistics
is issued. This memory leak will gradually consume system memory and
produce an out-of-memory (OOM) condition, leading to an eventual
firewall reboot.
Workaround: Avoid using the CLI command:
show running application statistics.
|
|
PAN-282236
|
The firewall doesn't reassemble IPv6 packets correctly after they are
fragmented.
|
|
PAN-281370
|
The Advanced WildFire Inline ML models
OOXML and
Mach-O erroneously display as being
available from the CLI; however, they are only available on PAN-OS
11.1.3 and later releases.
|
|
PAN-279746
|
An SSL/TLS Client Hello may not be sent if the Client Hello arrives at
the firewall in multiple TCP segments and the traffic is not subject
to SSL decryption.
|
|
PAN-275077
(PAN-OS 10.2.10-h9 only)
|
DNS Security intermittently logs malicious domain URLs as alert
instead of taking a sinkhole action,
even when configured to sinkhole malicious DNS domains.
|
|
PAN-273158
|
(PA-7000 Series firewalls only) Due to an
incorrect configuration on the ASIC, receiving a mix of jumbo and
non-jumbo packets may cause silent packet drops or application
slowness.
|
|
PAN-270549 (PAN-OS 10.2.10-h2 through PAN-OS 10.2.10-h12)
|
Some TLS connections are not handled correctly leading to an
instability in the dataplane of PAN-OS.
|
|
PAN-269106 (PAN-OS 10.2.10-h9 only)
|
When using a cloud-based ML detection engine (MICA), the
wifclient might crash during
server cert verification for MICA gRPC connections and cause the
dataplane to restart. On certain platforms, this might cause the
firewall to reboot.
Workaround: Disable CRL using the following CLI
command:debug iot eal key-value PAN_ICD_SERVER_CERT_USE_CRL=False
|
|
PAN-269052 (PAN-OS 10.2.10-h9 only)
|
Traffic might be blocked by a URL Filtering profile that isn't
associated with the Security policy rule that the traffic matches.
|
|
PAN-268823 (PAN-OS 10.2.10-h9 only)
|
(PA-5250 firewall only) Applying filters under
either causes the logs to load slowly or not load at all.
|
|
PAN-268815 (PAN-OS 10.2.10-h9 only)
|
When using IoT Security, the
wifclient might exit multiple
times causing the firewall to reboot.
Workaround: Uninstall the IoT Security license and
disable
Enable enhanced application logging
().
|
|
PAN-268260 (PAN-OS 10.2.10-h9 only)
|
On hardware firewalls where, when SSL decryption was enabled on layer
2, vwire, TAP, VLAN deployments, and Client Hello messages spanned
multiple TCP segments, some SSL decryption sessions failed.
|
|
PAN-267671
(PAN-OS 10.2.10-h9 only)
|
Exporting reports in PDF or CSV format and processing hourly scheduled
report results can potentially trigger memory leaks. As a result, this
can lead to process crashes and firewall reboots.
|
|
PAN-266900 (PAN-OS 10.2.10-h9 only)
|
In Panorama, the OK button does not
work when trying to install configurations to a managed firewall from
the
section, even after selecting the update type and file from the
drop-down menu and choosing the firewall.
|
|
PAN-263226 (PAN-OS 10.2.10-h2 and 10.2.10-h3 only)
|
When SSL decryption is enabled and Client Hello messages span multiple
TCP segments, elements from the proxy_l2info memory pool may not be
freed properly. Memory leaks in this pool cause some SSL decryption
sessions to fail.
Workaround: Disable Client Hello accumulation
using the
debug dataplane set ssl-decrypt accumulate-client-hello disable
yes
CLI command.
|
|
PAN-262287
|
Dereferencing a NULL pointer that occurs might cause
pan_task
processes to crash.
|
|
PAN-261429
|
The command
show auth radius-require-msg-authentic
might return no output.
|
|
PAN-260851
|
From the NGFW or Panorama CLI, you can override the existing
application tag even if Disable Override is enabled for the
application () tag.
|
|
PAN-259997
|
On PA-3410, PA-3420, and PA-3430 firewalls, the install fails when
upgrading from PAN-OS 10.2.3-h3 and later 10.2 releases to PAN-OS
10.2.10 due the number of configured vsys zones exceeding the zone
limit in PAN-OS 10.2.10.
Workaround: Before installing PAN-OS 10.2.10,
reduce the number of security zones to 40 zones or fewer for PA-3410
and PA-3420 firewalls, and to 100 zones or fewer for PA-3430
firewalls.
|
| PAN-259769 |
GlobalProtect portal is not accessible via a web browser and the app
displays the error
ERR_EMPTY_RESPONSE.
|
|
PAN-259733
|
Custom reports created in PAN-OS are not deleted as expected,
resulting in high memory use by the
reportd
process. This can lead to issues, such as out-of-memory conditions,
content installation failures, and unexpected firewall reboots.
|
|
PAN-259344
|
Performing a configuration commit on a firewall, either locally or
from Panorama, causes a memory leak by the
configd
process and results in an out-of-memory (OOM) condition.
|
|
PAN-258570
(PAN-OS 10.2.10-h9 only)
|
The
varrcvr
process might progressively use more memory resulting in unexpected
reboots when WildFire file forwarding is handling PE files.
|
|
PAN-257957
|
If you enable FIPS-CC mode and use the PAP or CHAP authentication
methods for your RADIUS server, the authd process may restart
unexpectedly. To avoid this issue, use one of the following
workarounds:
-
If you use PAN-OS 10.2.10-h3, 10.2.11, or an earlier version,
configure the RADIUS server so that it does not send the message
authenticator back to client.
-
Use other protocols, such as LDAP, Kerberos, TACACS+, SAML, RADIUS
EAP, instead of RADIUS PAP or CHAP.
- Change from FIPS mode to normal mode.
|
|
PAN-237106
|
LSVPN satellite certificates may be generated with serial numbers
exceeding 40 hexadecimal characters. This causes certificate
revocation and deletion operations to fail with the following error
messages:
-
db-serialno can be at most 40 characters
-
db-serialno is invalid
Workaround:
To resolve this issue, use the following CLI commands with the LSVPN
satellite serial number to manually delete or revoke the affected
certificates:
Delete certificate information:delete sslmgr-store certificate-info portal name
<name> serialno
<satellite_serial>
Revoke satellite certificates:delete sslmgr-store satellite-info-revoke-certificate portal
<name> serialno
<list_of_satellite_serials>
|
|
PAN-234015
|
The X-Forwarded-For (XFF) value is not displayed in traffic logs.
|
|
PAN-226361
|
Sessions might end unexpectedly with the error
resources-unavailable when the
firewall incorrectly interprets the Content and Threat Detection (CTD)
global packet queue as being full.
|
|
PAN-223365
|
The Panorama management server is unable to query any logs if the
ElasticSearch health status for any Log Collector (
is degraded.
admindebug elasticsearch es-restart all
|
|
PAN-229865
|
Upgrading a PA-220 firewall running a PAN-OS 10.1 release fails when
the target PAN-OS upgrade version is PAN-OS 10.2.5.
Workaround: On your upgrade path to PAN-OS 10.2.5,
first upgrade to PAN-OS 10.2.4 and then upgrade to PAN-OS 10.2.5.
|
|
PAN-223677
|
( PA-3410, PA-3420, PA-3430, PA-3440, PA-5410, PA-5420, and PA-5430
firewalls) By enabling
Lockless QoS
feature, a slight degradation in App-ID and Threat performance is
expected.
|
|
PAN-222586
|
On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus,
Forward Methods, and Built-In Actions for Correlation Log settings
() are not displayed and cannot be configured.
|
|
PAN-221775
|
A Malformed Request error is
displayed when you
Test Connection for an email server
profile () using SMTP over TLS and the
Password includes an ampersand
(&).
|
|
PAN-217307
|
The following Security policy rule () filters return no results:
log-start eq no
log-end eq no
log-end eq yes
|
|
PAN-213746
|
On the Panorama management server, the
Hostkey displayed as
undefined undefined if you
override an SSH Service Profile () Hostkey configured in a Template from the Template Stack.
|
|
PAN-213119
|
PA-5410 and PA-5420 firewalls display the following error when you
view the Block IP list ():
show -> dis-block-table is unexpected
|
|
PAN-212889
|
On the Panorama management server, different threat names are used
when querying the same threat in the Threat Monitor () and ACC. This results in the ACC
displaying
no data to display when you are
redirected to the ACC after clicking a threat name in the Threat
Monitor and filtering the same threat name in the Global Filters.
|
|
PAN-212533
|
Modifying the Administrator Type for
an existing administrator (
or
) from Superuser to a
Role-Based custom admin, or vice
versa, does not modify the access privileges of the administrator.
|
|
PAN-211531
|
On the Panorama management server, admins can still perform a selective
push to managed firewalls when
Push All Changes and
Push for Other Admins are disabled in
the admin role profile ().
|
|
PAN-209288
|
Certificates are not successfully generated using SCEP ().
|
|
PAN-208622
|
A file upload to Box.com exceeding 6 files gets stuck and fails to
upload if you specify an Enterprise DLP data filtering profile (
with the Action set to Block to a
Security policy rule ().
|
|
PAN-204689
|
Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do
not work:
-
-
-
Allow User to Uninstall GlobalProtect AppAllow with Password
|
|
PAN-196758
|
On the Panorama management server, pushing a configuration change to
firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP
configurations for SD-WAN as being edited or deleted despite no edits
or deletions being made when you
Preview Changes (
or
).
|
|
PAN-196504
|
License deactivation fails for VM-Series firewalls licensed using PA-VM
Bundle 3 (BND3).
|
|
PAN-194996
|
When using a 10.2.2 Panorama to manage a Panorama Managed Prisma
Access 3.1.2 deployment, allocating bandwidth for a remote network
deployment fails (the OK button is grayed out).
Workaround: Retry the operation.
|
|
PAN-194519
|
(PA-5450 firewall only) Trying to configure a
custom payload format under
yields a Javascript error.
|
|
PAN-194515
|
(PA-5450 firewall only) The Panorama web
interface does not display any predefined template stack variables in
the dropdown menu under
.
Workaround: Configure the log interface IP address
on the individual firewall web interface instead of on Panorama.
|
|
PAN-194424
|
(PA-5450 firewall only) Upgrading to PAN-OS
10.2.2 while having a log interface configured can cause both the log
interface and the management interface to remain connected to the log
collector.
Workaround: Restart the log receiver service by
running the following CLI command:
debug software restart process log-receiver
|
|
PAN-194202
|
(PA-5450 firewall only) If the management
interface and logging interface are configured on the same subnetwork,
the firewall conducts log forwarding using the management interface
instead of the logging interface.
|
|
PAN-190727
|
(PA-5450 firewall only) Documentation for
configuring the log interface is unavailable on the web interface and
in the PAN-OS Administrator’s Guide.
|
|
PAN-189111
|
After deleting an MP pod and it comes up, the
show routing command output
appears empty and traffic stops working.
|
|
PAN-189076
|
On a firewall with Advanced Routing enabled, OSPFv3 peers using a
broadcast link and a designated router (DR) priority of 0 (zero) are
stuck in a two-way state after HA failover.
Workaround: Configure at least one OSPFv3 neighbor
with a non-zero priority setting in the same broadcast domain.
|
|
PAN-188358
|
After triggering a soft reboot on a M-700 appliance, the Management
port LEDs do not light up when a 10G Ethernet cable is plugged in.
|
|
PAN-187685
|
On the Panorama management server, the Template Status displays no
synchronization status () after a bootstrapped firewall is successfully added to Panorama.
|
|
PAN-187643
|
If you enable SCTP security using a Panorama template when
SCTP INIT Flood Protection is
enabled in the Zone Protection profile using Panorama and you commit
all changes, the commit is successful but the
SCTP INIT option is not available in
the Zone Protection profile.
Workaround: Log out of the firewall and log in
again to make the SCIT INIT option
available on the web interface.
|
|
PAN-187612
|
On the Panorama management server, not all data profiles () are displayed after you:
Workaround: Log in to the Panorama CLI and reset
the DLP plugin.
admin > request plugins dlp reset
|
|
PAN-187407
|
The configured Advanced Threat Prevention inline cloud analysis action
for a given model might not be honored under the following condition:
If the firewall is set to
Hold client request for category lookup and the action set to
Reset-Both and the URL cache has
been cleared, the first request for inline cloud analysis will be
bypassed.
|
|
PAN-187370
|
On a firewall with Advanced Routing enabled, if there is also a
logical router instance that uses the default configuration and has no
interfaces assigned to it, this will result in terminating the
management daemon and main routing daemon in the firewall during
commit.
Workaround: Do not use a logical router instance
with no interfaces bound to it.
|
|
PAN-186283
|
Templates appear out-of-sync on Panorama after successfully deploying
the CFT stack using the Panorama plugin for AWS.
Workaround: Use
to synchronize the templates.
|
|
PAN-186282
|
On HA deployments on AWS and Azure, Panorama fails to populate match
criteria automatically when adding dynamic address groups.
Workaround: Reboot the Panorama HA pair.
|
|
PAN-184406
|
Using the CLI to add a RAID disk pair to an M-700 appliance causes the
dmdb process to crash.
Workaround: Contact customer support to stop the
dmdb process before adding a RAID disk pair to a M-700 appliance.
|
|
PAN-183404
|
Static IP addresses are not recognized when "and" operators are used
with IP CIDR range.
|
|
PAN-181933
|
If you use multiple log forwarding cards (LFCs) on the PA-7000 series,
all of the cards may not receive all of the updates and the mappings
for the clients may become out of sync, which causes the firewall to
not correctly populate the Source User column in the session logs.
|
|
PAN-181823
|
On a PA-5400 Series firewall (minus the PA-5450), setting the peer
port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports
on the firewall to go down if they are set to Auto.
|
|
PAN-180661
|
On the Panorama management server, pushing an unsupported Minimum
Password Complexity () to a managed firewall erroneously displays
commit time out as the reason the
commit failed.
|
|
PAN-180104
|
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2,
CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster
previously had a CN-Series as a DaemonSet deployment running PAN-OS
10.0 or 10.1.
Workaround: Reboot the worker nodes before
upgrading to PAN-OS 10.2.
|
|
PAN-178194
|
A user interface issue in PAN-OS renders the contents of the
Inline ML tab in the
URL Filtering Profile inaccessible
on firewalls licensed for Advanced URL Filtering. Additionally, a
message indicating that a
License required for URL filtering to function
is unavailable displays at the bottom of the UI. These errors do not
affect the operation of Advanced URL Filtering or URL Filtering Inline
ML.
Workaround: Configuration settings for URL
Filtering Inline ML must be applied through the CLI. The following
configuration commands are available:
-
Define URL exceptions for specific web sites—
admin set profiles url-filtering <url_filtering_profile_name> mlav-category-exception
-
Configuration settings for each inline ML model—
admin set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled
|
|
PAN-177455
|
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA
(High Availability) clustering enabled and using an HA4 communication
link. Attempting to load PAN-OS 10.2.0 on the firewall causes the
PA-7000 100G NPC to go offline. As a result, the firewall fails to
boot normally and enters maintenance mode. HA Pairs of Active-Passive
and Active-Active firewalls are not affected.
|
|
PAN-175915
|
When the firewall is deployed on N3 and N11 interfaces in 5G networks
and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network
Protection Profile, the traffic logs do not display network slice SST
and SD values.
|
|
PAN-174982
|
In HA active/active configurations where, when interfaces that were
associated with a virtual router were deleted, the configuration
change did not sync.
|
|
PAN-172274
|
When you activate the advanced URL filtering license, your license
entitlements for PAN-DB and advanced URL filtering might not display
correctly on the firewall — this is a display anomaly, not a licensing
issue, and does not affect access to the services.
Workaround: Issue the following command to
retrieve and update the licenses:
license request fetch.
|
|
PAN-171938
|
No results are displayed when you
Show Application Filter for a
Security policy rule ().
|