The WildFire analysis report on the firewall log viewer (MonitoringWildFire Submissions) does not display the following data fields: File Type, SHA-256,
MD-5, and File Size".
Workaround: Download and open the WildFire
analysis report in the PDF format using the link in the upper
right-hand corner of the
Detailed Log View.
WF500-5843
In a WildFire appliance cluster, issuing the
show cluster-all peers CLI command
when a node within the cluster is being rebooted generates the
following error:
Server error : An error occured.
WF500-5840
The sample analysis statistics that are returned when issuing the
show wildfire local statistics CLI
command in WildFire appliance cluster deployments may not accurately
reflect the number of samples that have been processed.
WF500-5823
The following WildFire appliance CLI command does not return a
signature generation status as expected:
show wildfire global signature-status. This does not corrupt or otherwise prevent the WildFire appliance
from analyzing a sample.
WF500-5781
The WildFire appliance might erroneously generate and log the
following device certification error:
Device certificate is missing or invalid. It cannot be
renewed.
WF500-5754
In WildFire appliance clusters, issuing the
show cluster controller CLI command
generates an error when an IPv6 address is configured for the
management interface but not for the cluster interface.
Workaround: Ensure all WildFire appliance
interfaces that are enabled use matching protocols (all IPv4 or all
IPv6).
WF500-5632
The number of registered WildFire appliances reported in Panorama
(PanoramaManaged WildFire AppliancesFirewalls ConnectedView) does not accurately reflect the current status of connected
WildFire appliances.
A race condition may cause the dataplane to restart unexpectedly when
a zip decompression offload result is returned for a session that has
already closed. The session state is not validated before processing
the result because the offload result does not follow the fastpath
where these checks are normally performed.
Workaround: Disable zip hardware offloading (may
cause higher CPU usage).
After you disable the shared optimization feature in Panorama, ensure
that you perform a full configuration push to all managed multi-vsys
devices to re-establish a baseline. Failure to include every device
group associated with the multi-vsys device during this push may
result in incomplete or inconsistent configurations across virtual
systems.
PAN-297610
A firewall may become unresponsive after an upgrade due to the
fsck command scanning drive
partitions in parallel with the root partition, causing the process to
take an extended amount of time.
PAN-297295
(VM-Series firewalls in Microsoft Azure environments only) After upgrading to an affected release, the firewall restarts
continuously because the
brdagent
process restarts multiple times and exhausts its restart limit,
resulting in a segfault error.
This issue occurs when a high burst of traffic is sent to the Azure
PA-VM (Palo Alto Networks Virtual Machine), and impacts production
environments due to the regular reboots.
Workaround: Migrate the VM instance to Dv5
instance type. On these instance types, SYN packets are not routed to
the synthetic path, avoiding this condition. Suggested direct resizing
paths are:
D3_v2/DS3_v2 to D8ds_v5
D4_v2/DS4_v2 to D8ds_v5
D5_v2/DS5_v2 to D16ds_v5
Azure VMs with ephemeral storage can only be resized to another
type with ephemeral storage.
PAN-295803
A configd memory leak occurs post
commit (during Panorama connectivity check), potentially leading to
OOM (out of memory condition) and device reboot.
PAN-295255
Palo Alto Networks next-generation firewalls may experience service
disruptions due to all_task process
crashes when deployed in environments having non-uniform MTU and are
terminating IPSec tunnels.
During a commit, the firewall experiences an out-of-memory (OOM)
condition due to a memory leak and displays an error message. This
issue causes the device to crash and reboot unexpectedly.
A memory leak in the configd process
might lead to an active firewall to reboot due to an Out-of-Memory
(OOM) condition. This issue is observed when specific status commands,
such as
request log-collector forwarding status
are executed at high frequencies.
(Firewalls in HA configurations only) Routed
process may stop responding after changing MTU or any link parameters
when OSPF and PIM are enabled on the same interface.
PAN-286231
When performing a partial Commit and Push on
Panorama, there is a risk that unintended configuration changes might
be pushed to a firewall.
This issue is more likely to occur in the following scenarios:
When you run Commit and Push operations as a
single action.
When you trigger multiple parallel commit-all jobs at the same
time.
Device groups and templates have different configuration
synchronization versions.
Workaround: Perform one of the following steps:
Perform commit and push as two separate, sequential steps.
Perform a full push instead of selective push.
PAN-284073
The firewall web interface becomes inaccessible and commits fail.
PAN-284067
A cumulative memory leak in the
devsrvr
process gets progressively worse whenever the CLI command
show running application statistics
is issued. This memory leak will gradually consume system memory and
produce an out-of-memory (OOM) condition, leading to an eventual
firewall reboot.
Workaround: Avoid using the CLI command:
show running application statistics.
PAN-281370
The Advanced WildFire Inline ML models
OOXML and
Mach-O erroneously display as being
available from the CLI; however, they are only available on PAN-OS
11.1.3 and later releases.
PAN-273158
(PA-7000 Series firewalls only) Due to an
incorrect configuration on the ASIC, receiving a mix of jumbo and
non-jumbo packets may cause silent packet drops or application
slowness.
PAN-260851
From the NGFW or Panorama CLI, you can override the existing
application tag even if Disable Override is enabled for the
application (ObjectsApplications) tag.
PAN-259769
GlobalProtect portal is not accessible via a web browser and the app
displays the error
ERR_EMPTY_RESPONSE.
PAN-250062
Device telemetry might fail at configured intervals due to bundle
generation issues.
PAN-244648
(PA-5200 Series firewalls only) After a factory
reset, the firewall may get stuck in maintenance mode and be unable to
load the boot image. The firewall fails to enable FIPS-CC mode during
this time.
Workaround: The following workaround allows the
firewall to boot in normal mode but does not apply to FIPS-CC mode.
Attempting to enable FIPS-CC mode after using this workaround will
cause the firewall to reboot and re-enter maintenace mode.
Enter maintenance mode.
Select
Disk ImageAdvanced Options.
Select Bootstrap with the options
panos-10.2.8,
maint, and
maint.
Select Bootstrap with the options
panos-10.2.8,
sysroot0, and
panos.
Select Bootstrap with the option
sysroot0.
Select Reboot.
PAN-243951
On the Panorama management sever in an active/passive High
Availability (HA) configuration, managed devices (PanoramaManaged DevicesSummary) display as out-of-sync on the
passive HA peer when configuration changes are made to the SD-WAN
(PanoramaSD-WAN) configuration on the active HA peer.
Workaround: Manually synchronize the Panorama HA
peers.
Log back in to the active HA peer Panorama web interface and
select
CommitPush to Devices
and Push.
PAN-237106
LSVPN satellite certificates may be generated with serial numbers
exceeding 40 hexadecimal characters. This causes certificate
revocation and deletion operations to fail with the following error
messages:
db-serialno can be at most 40 characters
db-serialno is invalid
Workaround:
To resolve this issue, use the following CLI commands with the LSVPN
satellite serial number to manually delete or revoke the affected
certificates:
Delete certificate information:delete sslmgr-store certificate-info portal name
<name> serialno
<satellite_serial>
The tabs in the ACC, such as
Network Activity,
Threat Activity, and
Blocked Activity, may not display
any data when you apply a Time filter for the Last 15 minutes, Last
Hour, Last 6 Hours, or Last 12 Hours. With the Last 24 Hours filter,
the data displayed may not be accurate. Additionally, reports run
against summary logs may not display accurate results.
PAN-228515
The EleasticSearch SSH flaps on the M-600 appliance in Panorama or Log
Collector mode. This causes logs to not display on the Panorama
management server (MonitorLogs) and the Log Collector health status (PanoramaManaged CollectorsStatus) to display as degraded.
On the Panorama management server in FIPS-CC mode, the ElasticSearch
cluster fails to come up and the
show log-collector-es-cluster health
command displays the status is
red. This results in log
ingestion issues for Panorama in Panorama only or Log Collector mode.
PAN-227344
On the Panorama management server, PDF Summary Reports (MonitorPDF ReportsManage PDF Summary) display no data and are blank when predefined reports are included
in the summary report.
On the Panorama management server, the configuration push to a
multi-vsys firewall fails if you:
Create a Shared and
vsys-specific device group configuration object with an indentical
name. For example, a
Shared address object called
SharedAO1 and a vsys-specific
address object also called
SharedAO1.
Reference the Shared object in
another Shared configuration.
For example, reference the
Shared address object (SharedAO1) in a Shared address group
called SharedAG1.
Use the Shared configuration
object with the reference in a vsys-specific configuration. For
example, reference the
Shared address group (SharedAG1) in a vsys-specific policy rule.
Workaround: Select
PanoramaSetupManagement
and edit the Panorama Settings to enable one of the following:
Shared Unused Address and Service Objects with Devices—This options pushes all
Shared objects, along with
device group specific objects, to managed firewalls.
This is a global setting and applies to all managed firewalls, and
may result in pushing too many configuration objects to your
managed firewalls.
Objects defined in ancestors will take higher precedence—This option specifies that in the event of objects with the same
name, ancestor object take precedence over descendent objects. In
this case, the Shared objects
take precedence over the vsys-specific object.
This is a global setting and applies to all managed firewalls. In
the example above, if the IP address for the
SharedSharedAO1 object was
10.1.1.1 and the device group
specific SharedAO1 was
10.2.2.2, the
10.1.1.1 IP address takes
precedence.
Alternatively, you can remove the duplicate address objects from the
device group configuration to allow only the
Shared objects in your
configuration.
PAN-223365
The Panorama management server is unable to query any logs if the
ElasticSearch health status for any Log Collector (PanoramaManaged Collector
is degraded.
The GlobalProtect app cannot connect to a portal or gateway and
GlobalProtect Clientless VPN users cannot access applications if
authentication takes longer than 20 seconds.
Workaround: Increase the TCP handshake timeout to
the maximum value of 60 seconds.
When the GlobalProtect app is installed on iOS endpoints and the
gateway is configured to accept cookies, the app stays in
Connecting stage after
authentication and the GlobalProtect log displays the error message,
User is not in allow list. This
happens when the app is restarted or when the app tries to reconnect
after disconnection.
PAN-223677
(PA-3410, PA-3420, PA-3430, PA-3440, PA-5410, PA-5420, and PA-5430
firewalls) By enabling
Lockless QoS
feature, a slight degradation in App-ID and Threat performance is
expected.
Closed ElasticSearch shards are not deleted from a Panorama M-Series or
virtual appliance. This causes the ElasticSearch shard purging to not
work as expected, resulting in high disk usage.
If the number of group queries exceeds the Okta rate limit threshold,
the firewall clears the cache for the groups. To avoid encountering
this issue, disable the Okta rate limit.
PAN-222586
On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus,
Forward Methods, and Built-In Actions for Correlation Log settings
(DeviceLog Settings) are not displayed and cannot be configured.
On the Panorama management server, policy rulebase reordering when you
View Rulebase by Groups (Policy<policy-rulebase>) does not persist if you reorder the policy rulebase by dragging and
dropping individual policy rules and then moving the entire tag group.
PAN-221775
A Malformed Request error is
displayed when you
Test Connection for an email server
profile (DeviceServer ProfilesEmail) using SMTP over TLS and the
Password includes an ampersand
(&).
Users are unable to log in to the GlobalProtect app using SAML
authentication after the app is upgraded to 10.2.3-h4 and the
GlobalProtect logs display the following error message:
Username from SAML SSO response is different from the input..
Email server profiles (DeviceServer ProfilesEmail
and
PanoramaServer ProfilesEmail) to forward logs as email notifications are not forwarded in a
readable format.
Workaround: Use a
Custom Log Format to forward logs as
email notifications in a readable format.
On M-600 appliances in Panorama or Log Collector mode, the
es-1 and
es-2 ElasticSearch processes fail
to restart when the M-600 appliance is rebooted. The results in the
Managed Collector ES health
status (PanoramaManaged CollectorsHealth Status) to be degraded.
Firewalls forwarding logs to a syslog server over TLS (ObjectsLog Forwarding) use the default Palo Alto Networks certificate instead of the
custom certificate configured on the firewall.
The ElasticSearch process on the M-600 appliance in Log Collector mode
may enter a continuous reboot cycle. This results in the M-600
appliance becoming unresponsive, consuming logging disk space, and
preventing new log ingestion.
M-300 and M-700 appliances may generate erroneous system logs (MonitorLogsSystem) to alert that the M-Series appliance memory usage limits are
reached.
PAN-213746
On the Panorama management server, the
Hostkey displayed as
undefined undefined if you
override an SSH Service Profile (DeviceCertificate ManagementSSH Service Profile) Hostkey configured in a Template from the Template Stack.
PAN-213119
PA-5410 and PA-5420 firewalls display the following error when you
view the Block IP list (MonitorBlock IP):
On the Panorama management server, different threat names are used
when querying the same threat in the Threat Monitor (MonitorApp ScopeThreat Monitor) and ACC. This results in the ACC
displaying
no data to display when you are
redirected to the ACC after clicking a threat name in the Threat
Monitor and filtering the same threat name in the Global Filters.
PAN-212533
Modifying the Administrator Type for
an existing administrator (DeviceAdministrators
or
PanoramaAdministrators) from Superuser to a
Role-Based custom admin, or vice
versa, does not modify the access privileges of the administrator.
PAN-211531
On the Panorama management server, admins can still perform a selective
push to managed firewalls when
Push All Changes and
Push for Other Admins are disabled in
the admin role profile (PanoramaAdmin Roles).
PAN-209288
Certificates are not successfully generated using SCEP (DeviceCertificate ManagementSCEP).
PAN-208622
A file upload to Box.com exceeding 6 files gets stuck and fails to
upload if you specify an Enterprise DLP data filtering profile (ObjectsDLPData Filtering Profiles
with the Action set to Block to a
Security policy rule (PoliciesSecurity).
PAN-204689
Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do
not work:
Allow user to disconnect GlobalProtect AppAllow with Passcode
Allow user to Disable GlobalProtect AppAllow with Passcode
Allow User to Uninstall GlobalProtect AppAllow with Password
PAN-196758
On the Panorama management server, pushing a configuration change to
firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP
configurations for SD-WAN as being edited or deleted despite no edits
or deletions being made when you
Preview Changes (CommitPush to DevicesEdit Selections
or
CommitCommit and PushEdit Selections).
PAN-196504
License deactivation fails for VM-Series firewalls licensed using PA-VM
Bundle 3 (BND3).
The VM-Series firewall on Azure does not boot up with a hostname
(specified in an init-cgf.txt or user data) when bootstrapped.
PAN-194996
When using a 10.2.2 Panorama to manage a Panorama Managed Prisma
Access 3.1.2 deployment, allocating bandwidth for a remote network
deployment fails (the OK button is grayed out).
Workaround: Retry the operation.
PAN-194519
(PA-5450 firewall only) Trying to configure a
custom payload format under
DeviceServer ProfilesHTTP
yields a Javascript error.
PAN-194515
(PA-5450 firewall only) The Panorama web
interface does not display any predefined template stack variables in
the dropdown menu under
DeviceSetupLog InterfaceIP Address.
Workaround: Configure the log interface IP address
on the individual firewall web interface instead of on Panorama.
PAN-194424
(PA-5450 firewall only) Upgrading to PAN-OS
10.2.2 while having a log interface configured can cause both the log
interface and the management interface to remain connected to the log
collector.
Workaround: Restart the log receiver service by
running the following CLI command:
debug software restart process log-receiver
PAN-194202
(PA-5450 firewall only) If the management
interface and logging interface are configured on the same subnetwork,
the firewall conducts log forwarding using the management interface
instead of the logging interface.
The Panorama management server fails to delete old IP Tag data. This
causes the /opt/pancfg partition
to reach maximum capacity which impacts Panorama performance.
PAN-190727
(PA-5450 firewall only) Documentation for
configuring the log interface is unavailable on the web interface and
in the PAN-OS Administrator’s Guide.
PAN-189111
After deleting an MP pod and it comes up, the
show routing command output
appears empty and traffic stops working.
PAN-189076
On a firewall with Advanced Routing enabled, OSPFv3 peers using a
broadcast link and a designated router (DR) priority of 0 (zero) are
stuck in a two-way state after HA failover.
Workaround: Configure at least one OSPFv3 neighbor
with a non-zero priority setting in the same broadcast domain.
PAN-188358
After triggering a soft reboot on a M-700 appliance, the Management
port LEDs do not light up when a 10G Ethernet cable is plugged in.
PAN-187685
On the Panorama management server, the Template Status displays no
synchronization status (PanoramaManaged DevicesSummary) after a bootstrapped firewall is successfully added to Panorama.
Workaround: After the bootstrapped firewall is
successfully added to Panorama,
log in to the Panorama web interface
and select
CommitPush to Devices.
PAN-187643
If you enable SCTP security using a Panorama template when
SCTP INIT Flood Protection is
enabled in the Zone Protection profile using Panorama and you commit
all changes, the commit is successful but the
SCTP INIT option is not available in
the Zone Protection profile.
Workaround: Log out of the firewall and log in
again to make the SCIT INIT option
available on the web interface.
PAN-187612
On the Panorama management server, not all data profiles (ObjectsDLP Data Filtering Profiles) are displayed after you:
Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP
plugin to version 3.0.
Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP
plugin to version 1.0.
Workaround: Log in to the Panorama CLI and reset
the DLP plugin.
admin > request plugins dlp reset
PAN-187407
The configured Advanced Threat Prevention inline cloud analysis action
for a given model might not be honored under the following condition:
If the firewall is set to
Hold client request for category lookup and the action set to
Reset-Both and the URL cache has
been cleared, the first request for inline cloud analysis will be
bypassed.
PAN-187370
On a firewall with Advanced Routing enabled, if there is also a
logical router instance that uses the default configuration and has no
interfaces assigned to it, this will result in terminating the
management daemon and main routing daemon in the firewall during
commit.
Workaround: Do not use a logical router instance
with no interfaces bound to it.
PAN-186283
Templates appear out-of-sync on Panorama after successfully deploying
the CFT stack using the Panorama plugin for AWS.
Workaround: Use
CommitPush to Devices
to synchronize the templates.
PAN-186282
On HA deployments on AWS and Azure, Panorama fails to populate match
criteria automatically when adding dynamic address groups.
(PA-5400 Series firewalls only) On the Panorama
management server, the device health resources (PanoramaManaged DevicesHealth) do not populate.
PAN-184406
Using the CLI to add a RAID disk pair to an M-700 appliance causes the
dmdb process to crash.
Workaround: Contact customer support to stop the
dmdb process before adding a RAID disk pair to a M-700 appliance.
PAN-183404
Static IP addresses are not recognized when "and" operators are used
with IP CIDR range.
PAN-181933
If you use multiple log forwarding cards (LFCs) on the PA-7000 series,
all of the cards may not receive all of the updates and the mappings
for the clients may become out of sync, which causes the firewall to
not correctly populate the Source User column in the session logs.
PAN-181823
On a PA-5400 Series firewall (minus the PA-5450), setting the peer
port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports
on the firewall to go down if they are set to Auto.
PAN-180661
On the Panorama management server, pushing an unsupported Minimum
Password Complexity (DeviceSetupManagement) to a managed firewall erroneously displays
commit time out as the reason the
commit failed.
PAN-180104
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2,
CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster
previously had a CN-Series as a DaemonSet deployment running PAN-OS
10.0 or 10.1.
Workaround: Reboot the worker nodes before
upgrading to PAN-OS 10.2.
PAN-178194
A user interface issue in PAN-OS renders the contents of the
Inline ML tab in the
URL Filtering Profile inaccessible
on firewalls licensed for Advanced URL Filtering. Additionally, a
message indicating that a
License required for URL filtering to function
is unavailable displays at the bottom of the UI. These errors do not
affect the operation of Advanced URL Filtering or URL Filtering Inline
ML.
Workaround: Configuration settings for URL
Filtering Inline ML must be applied through the CLI. The following
configuration commands are available:
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA
(High Availability) clustering enabled and using an HA4 communication
link. Attempting to load PAN-OS 10.2.0 on the firewall causes the
PA-7000 100G NPC to go offline. As a result, the firewall fails to
boot normally and enters maintenance mode. HA Pairs of Active-Passive
and Active-Active firewalls are not affected.
PAN-175915
When the firewall is deployed on N3 and N11 interfaces in 5G networks
and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network
Protection Profile, the traffic logs do not display network slice SST
and SD values.
PAN-174982
In HA active/active configurations where, when interfaces that were
associated with a virtual router were deleted, the configuration
change did not sync.
PAN-172274
When you activate the advanced URL filtering license, your license
entitlements for PAN-DB and advanced URL filtering might not display
correctly on the firewall — this is a display anomaly, not a licensing
issue, and does not affect access to the services.
Workaround: Issue the following command to
retrieve and update the licenses:
license request fetch.
PAN-171938
No results are displayed when you
Show Application Filter for a
Security policy rule (PoliciesSecurityApplicationValueShow Application Filter).
On the Panorama management server, pushes to managed firewalls (CommitPush to Devices
or Commit and Push) may fail when an
EDL (ObjectsExternal Dynamic Lists) is configured to
Check for updates every 5 minutes
due to the commit and EDL fetch processes overlapping. This is more
likely to occur when multiple EDLs are configured to check for updates
every 5 minutes.