Add Prisma Access Agent known and addressed issues

2026-03-16 21:35:47 -05:00
parent f1e49c5830
commit 70dcd896be
25 changed files with 1054 additions and 0 deletions
@@ -0,0 +1,51 @@
+---
+type: Addressed
+product: Prisma Access Agent
+version: 25.4
+---
+
+## PANG-7949
+
+Fixed an issue where the Dynamic Privilege Access enabled Prisma
+Access Agent was unable to connect to a gateway after upgrading an
+endpoint to Windows 11 24H2. Following the Windows upgrade, the
+Prisma Access Agent would lose the ability to establish gateway
+connections, even though the Endpoint Manager (EPM) connection
+remained functional. This issue occurred consistently across systems
+that had undergone the Windows 11 24H2 upgrade, affecting the
+agent's ability to connect to any configured gateways while
+maintaining normal endpoint manager connectivity.
+
+## PANG-7865
+
+Fixed an issue where the Prisma Access Agent on Windows did not
+properly honor updated session timers after a user extended their
+session through the embedded browser. The agent now correctly adopts
+the newly extended session duration when users authenticate through
+the session expiry banner, preventing premature session termination
+and ensuring the Prisma Access Agent icon remains responsive in the
+system tray throughout the extended session period.
+
+## PANG-7960
+
+Fixed an issue where the Prisma Access Agent on Windows blocked
+authentication in the embedded browser due to the
+Best Available - Fail Safe mechanism
+in the forwarding profile triggering during the initial
+connection attempt. The embedded browser now properly bypasses
+the fail-safe mechanism when the agent is configured to run in
+on-demand mode, enabling successful authentication on the first
+attempt without requiring users to cancel and retry the
+authentication process after a reboot.
+
+## PANG-7309
+
+Fixed an issue where the Prisma Access Agent on Windows failed to
+automatically switch from an external gateway to an internal gateway
+when the user's device woke from sleep mode after being connected to
+different network environments. The agent now properly detects
+network changes upon waking from sleep. It also automatically
+switches to the appropriate internal gateway without requiring
+manual sign-out via the pacli epm signout
+command and subsequent reauthentication through the Prisma Access
+Agent app.