Add Prisma Access Agent known and addressed issues

2026-03-16 21:35:47 -05:00
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+---
+type: Known
+product: Prisma Access Agent
+version: 25.1
+---
+
+## EPM-4848
+
+As ring mappings for Prisma Access Agents are calculated during
+configuration time, the ring mappings might not always be accurate.
+Some potential causes are new agent enrollments, changes in
+directory binding, or host operating system updates.
+
+Workaround: Before initiating a staged upgrade rollout of the
+agent, perform a commit push. This action ensures all agents are
+correctly mapped to their designated upgrade rings. If new agents
+are enrolled after you run the commit push, the new agents are
+always mapped to the default ring until the next commit push.
+
+## EPM-4821
+
+The ConnectPre-logon option is present in the Prisma Access Agent Settings
+page for Panorama Managed Prisma Access and NGFW deployments, even
+though it's not functional.
+
+Workaround: Ignore this option as it won’t work.