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type: Addressed
product: PAN-OS
version: 10.2.18
source: common-crawl
crawl: CC-MAIN-2026-12
---
## WF500-5854
## PAN-303559
The WildFire analysis report on the firewall log viewer (**Monitoring** > **WildFire Submissions**) does not display the following data fields: File Type, SHA-256, MD-5, and File Size".
Fixed an issue where, after manuallly creating a device telemetry bundle, the hour_cli_output.txt file within the bundle had a file size of 0 bytes. This occurred when checking the bundle content after enabling device telemetry and setting the device telemetry upload endpoint.
**Workaround**: Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the **Detailed Log View**.
## PAN-301018
## WF500-5843
Fixed an issue on Panorama where API queries for correlated category logs incorrectly returned a count of 0.
In a WildFire appliance cluster, issuing the show cluster-all peers CLI command when a node within the cluster is being rebooted generates the following error: Server error : An error occured.
## PAN-300055
## WF500-5840
Fixed an issue where the firewall experienced high disk utilization in the /opt/pancfg/mgmt/content-preview directory due to older content data not being automatically removed when an error occurred during the process.
The sample analysis statistics that are returned when issuing the show wildfire local statistics CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed.
## PAN-297775
## WF500-5823
Fixed an issue where, after upgrading to an affected PAN-OS release, the Visible Virtual System field referenced the vsys name instead of the vsys ID, which caused inter-vsys routing to fail. This occurred when a vsys display name matched one of the vsys IDs. If you're using a multivsys environment, you must upgrade your firewalls to a fixed PAN-OS version. The best practice is to upgrade both the firewalls and Panorama to a fixed PAN-OS version.
The following WildFire appliance CLI command does not return a signature generation status as expected: show wildfire global signature-status. This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample.
- If you don't upgrade Panorama to a fixed version, you'll encounter PAN-245064, where a commit on a multivsys firewall fails with the message vsys name should end with a number vsys is invalid after you **Export or push device config bundle** from 11.1.1 Panorama.
- After you upgrade Panorama to a fixed version, you'll encounter PAN-214177, which causes an **Export or Push device config bundle** from Panorama to the firewall to fail. The workaround for PAN-214177 is to first push only the template configuration and then push the device group configurations.
## WF500-5781
## PAN-297708
The WildFire appliance might erroneously generate and log the following device certification error: Device certificate is missing or invalid. It cannot be renewed.
Fixed an issue where a long-lived session with many Machine Learning (ML) model triggers caused a memory leak of feature states associated with the ML model runs. This resulted in Spyware_State failure increases, allocation max outs, and impaired policy matching.
## WF500-5754
## PAN-297609
In WildFire appliance clusters, issuing the show cluster controller CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
Fixed an issue where the the CLI command debug user-id refresh user-id agent all failed with the error message Invalid agent name. Agent name should be 1 to 31 characters long.
**Workaround:** Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
## PAN-297261
## WF500-5632
Fixed an issue where the proxy-protocol debug level was set to verbose on Prisma Access instances, even when it was not explicitly configured, which caused excessive logging by the pan_task process.
The number of registered WildFire appliances reported in Panorama (**Panorama** > **Managed WildFire Appliances** > **Firewalls Connected** > **View**) does not accurately reflect the current status of connected WildFire appliances.
## PAN-295095
## PAN-303959
Fixed an issue where, when you used a syslog forwarding profile with the CEF format, an additional string was appended to the end of the log message when viewing the log entry from the Universal Forwarder directory.
Traffic that is incorrectly identified as unknown-tcp/unknown-udp eventually drops due to an App-ID resource limitation issue.
## PAN-295049
## PAN-297610
Fixed an issue where the logrcvr process stopped responding due to memory allocation errors during Redis communication.
A firewall may become unresponsive after an upgrade due to the fsck command scanning drive partitions in parallel with the root partition, causing the process to take an extended amount of time.
## PAN-294893
## PAN-297295
Fixed an issue where firewalls with the **Send handshake messages to CTD for inspection** setting enabled caused incorrect security policy rules to be matched. Specifically, traffic not identified as openai-base or openai-chatgpt applications was incorrectly matched by the ALLOW-OPEN-AI-FULL-ACCESS-URLS-ALERTS rule. Additionally, the expected response page for blocked URLs was not displayed.
```caveat
VM-Series firewalls in Microsoft Azure environments only
```
## PAN-292447
After upgrading to an affected release, the firewall restarts continuously because the brdagent process restarts multiple times and exhausts its restart limit, resulting in a segfault error. This issue occurs when a high burst of traffic is sent to the Azure PA-VM (Palo Alto Networks Virtual Machine), and impacts production environments due to the regular reboots.
Fixed an issue where Panorama did not display data in the **Feature Adoption** tab in Strata Cloud Manager due to the system creating and deleting a CLI user for each interval instead of reusing a permanent CLI user for telemetry.
**Workaround:** Migrate the VM instance to Dv5 instance type. On these instance types, SYN packets are not routed to the synthetic path, avoiding this condition. Suggested direct resizing paths are:
## PAN-291172
- D3_v2/DS3_v2 to D8ds_v5
- D4_v2/DS4_v2 to D8ds_v5
- D5_v2/DS5_v2 to D16ds_v5
Fixed an issue where administrators were unable to gather path monitoring failure information when troubleshooting high dataplane CPU utilization.
Azure VMs with ephemeral storage can only be resized to another type with ephemeral storage.
## PAN-290665
## PAN-295255
Fixed an issue with firewalls enabled with Security profiles where certain traffic conditions caused high dataplane CPU utilization and packet buffer exhaustion, which caused LACP flapping conditions.
Palo Alto Networks next-generation firewalls may experience service disruptions due to all_task process crashes when deployed in environments having non-uniform MTU and are terminating IPSec tunnels.
## PAN-289067
## PAN-284067
Fixed an issue where, after upgrading Panorama in a High Availability (HA) pair, the configuration logs stopped synchronizing from the primary Panorama to the secondary Panorama. This issue occurred because the log forwarding flag was permanently disabled due to the connection state not being active when the log-fwd-ctrl message was received.
A cumulative memory leak in the devsrvr process gets progressively worse whenever the CLI command show running application statistics is issued. This memory leak will gradually consume system memory and produce an out-of-memory (OOM) condition, leading to an eventual firewall reboot.
## PAN-288097
**Workaround:** Avoid using the CLI command: show running application statistics.
Fixed an issue where on the firewall where the routed process stopped responding after changing the MTU or any link state parameters when OSPF and PIM were enabled on the same interface.
## PAN-281370
## PAN-287387
The Advanced WildFire Inline ML models **OOXML** and **Mach-O** erroneously display as being available from the CLI; however, they are only available on PAN-OS 11.1.3 and later releases.
Fixed an issue on Panorama where API jobs failed with the error message Server error: Timed out while getting config lock. This occurred due to slow set request performance when setting a large number of address objects in a single set call.
## PAN-266900
## PAN-285208
In Panorama, the **OK** button does not work when trying to install configurations to a managed firewall from the **Managed Devices** > **Summary** > **Install** section, even after selecting the update type and file from the drop-down menu and choosing the firewall.
Fixed an issue where the firewall did not automatically recover after a machine check exception (MCE) occurred.
## PAN-260851
## PAN-283237
From the NGFW or Panorama CLI, you can override the existing application tag even if Disable Override is enabled for the application (**Objects** > **Applications**) tag.
Fixed an issue where traffic logs incorrectly displayed the action as **allow** for traffic matching a Security policy rule configured with the action set to **deny**. This issue occurred due to the child session being used for policy rule lookup when a configuration update triggered a rematch if the FTP-data application was not in the rule.
## PAN-259769
## PAN-281588
GlobalProtect portal is not accessible via a web browser and the app displays the error ERR_EMPTY_RESPONSE.
Fixed an issue where packet buffer depletion occurred due to the a high number of tcp_pkt_queued packets when Jumbo was enabled.
## PAN-237106
## PAN-266843
LSVPN satellite certificates may be generated with serial numbers exceeding 40 hexadecimal characters. This causes certificate revocation and deletion operations to fail with the following error messages:
Fixed an issue on airgapped firewalls where cloud connection errors flooded the system logs.
- db-serialno can be at most 40 characters
- db-serialno is invalid
## PAN-262353
**Workaround:**
Fixed an issue where, when Panorama was upgraded to PAN-OS 10.2.10, and log collectors were on PAN-OS 10.2.9-h1, logs from a log collector group were not viewable on a Panorama.
To resolve this issue, use the following CLI commands with the LSVPN satellite serial number to manually delete or revoke the affected certificates:
## PAN-237349
**Delete certificate information**:delete sslmgr-store certificate-info portal name <name> serialno <satellite_serial>
Fixed an issue where URLs with over 965 characters were unable to be logged in the URL filtering log.
**Revoke satellite certificates**:delete sslmgr-store satellite-info-revoke-certificate portal <name> serialno <list_of_satellite_serials>
## PAN-233542
## PAN-234015
The X-Forwarded-For (XFF) value is not displayed in traffic logs.
## PAN-223365
The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (**Panorama** > **Managed Collector** is degraded.
**Workaround:** [Log in to the Log Collector CLI](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli) and restart ElasticSearch.
admin debug elasticsearch es-restart all
## PAN-229865
Upgrading a PA-220 firewall running a PAN-OS 10.1 release fails when the target PAN-OS upgrade version is PAN-OS 10.2.5.
**Workaround:** On your upgrade path to PAN-OS 10.2.5, first upgrade to PAN-OS 10.2.4 and then upgrade to PAN-OS 10.2.5.
## PAN-223677
```caveat
PA-3410, PA-3420, PA-3430, PA-3440, PA-5410, PA-5420, and PA-5430 firewalls
```
By enabling [Lockless QoS](https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-admin/quality-of-service/configure-lockless-qos) feature, a slight degradation in App-ID and Threat performance is expected.
## PAN-222586
On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (**Device** > **Log Settings**) are not displayed and cannot be configured.
## PAN-221775
A Malformed Request error is displayed when you **Test Connection** for an email server profile (**Device** > **Server Profiles** > **Email**) using **SMTP over TLS** and the Password includes an ampersand (&).
## PAN-213746
On the Panorama management server, the **Hostkey** displayed as undefined undefined if you override an SSH Service Profile (**Device** > **Certificate Management** > **SSH Service Profile**) Hostkey configured in a Template from the Template Stack.
## PAN-213119
PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (**Monitor** > **Block IP**):
show -> dis-block-table is unexpected
## PAN-212889
On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (**Monitor** > **App Scope** > **Threat Monitor**) and **ACC**. This results in the ACC displaying no data to display when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.
## PAN-212533
Modifying the **Administrator Type** for an existing administrator (**Device** > **Administrators** or **Panorama** > **Administrators**) from Superuser to a **Role-Based** custom admin, or vice versa, does not modify the access privileges of the administrator.
## PAN-211531
On the Panorama management server, admins can still perform a selective push to managed firewalls when **Push All Changes** and **Push for Other Admins** are disabled in the admin role profile (**Panorama** > **Admin Roles**).
## PAN-209288
Certificates are not successfully generated using SCEP (**Device** > **Certificate Management** > **SCEP**).
## PAN-208622
A file upload to Box.com exceeding 6 files gets stuck and fails to upload if you specify an Enterprise DLP data filtering profile (**Objects** > **DLP** > **Data Filtering Profiles** with the Action set to Block to a Security policy rule (**Policies** > **Security**).
## PAN-204689
Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do not work:
- **Allow user to disconnect GlobalProtect App** > **Allow with Passcode**
- **Allow user to Disable GlobalProtect App** > **Allow with Passcode**
- **Allow User to Uninstall GlobalProtect App****Allow with Password**
## PAN-196758
On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you **Preview Changes** (**Commit** > **Push to Devices** > **Edit Selections** or **Commit** > **Commit and Push** > **Edit Selections**).
## PAN-196504
License deactivation fails for VM-Series firewalls licensed using PA-VM Bundle 3 (BND3).
## PAN-194996
When using a 10.2.2 Panorama to manage a Panorama Managed Prisma Access 3.1.2 deployment, allocating bandwidth for a remote network deployment fails (the OK button is grayed out).
**Workaround**: Retry the operation.
## PAN-194519
```caveat
PA-5450 firewall only
```
Trying to configure a custom payload format under **Device** > **Server Profiles** > **HTTP** yields a Javascript error.
## PAN-194515
```caveat
PA-5450 firewall only
```
The Panorama web interface does not display any predefined template stack variables in the dropdown menu under **Device** > **Setup** > **Log Interface** > **IP Address**.
**Workaround:** Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
## PAN-194424
```caveat
PA-5450 firewall only
```
Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.
**Workaround:** Restart the log receiver service by running the following CLI command:
debug software restart process log-receiver
## PAN-194202
```caveat
PA-5450 firewall only
```
If the management interface and logging interface are configured on the same subnetwork, the firewall conducts log forwarding using the management interface instead of the logging interface.
## PAN-190727
```caveat
PA-5450 firewall only
```
Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administrator’s Guide.
## PAN-189111
After deleting an MP pod and it comes up, the show routing command output appears empty and traffic stops working.
## PAN-189076
On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
**Workaround:** Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
## PAN-188358
After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
## PAN-187685
On the Panorama management server, the Template Status displays no synchronization status (**Panorama** > **Managed Devices** > **Summary**) after a bootstrapped firewall is successfully added to Panorama.
**Workaround:** After the bootstrapped firewall is successfully added to Panorama, [log in to the Panorama web interface](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-web-interface.html) and select **Commit** > **Push to Devices**.
## PAN-187643
If you enable SCTP security using a Panorama template when **SCTP INIT Flood Protection** is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the **SCTP INIT** option is not available in the Zone Protection profile.
**Workaround:** Log out of the firewall and log in again to make the **SCIT INIT** option available on the web interface.
## PAN-187612
On the Panorama management server, not all data profiles (**Objects** > **DLP Data Filtering Profiles**) are displayed after you:
- Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
- Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.
**Workaround:** Log in to the Panorama CLI and reset the DLP plugin.
admin > request plugins dlp reset.
## PAN-187407
The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to **Hold client request for category lookup**and the action set to **Reset-Both** and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
## PAN-187370
On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit.
**Workaround**: Do not use a logical router instance with no interfaces bound to it.
## PAN-186283
Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
**Workaround**: Use **Commit** > **Push to Devices** to synchronize the templates.
## PAN-186282
On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
**Workaround:** Reboot the Panorama HA pair.
## PAN-184406
Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
**Workaround:** Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
## PAN-183404
Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
## PAN-181933
If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
## PAN-181823
On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
## PAN-180661
On the Panorama management server, pushing an unsupported Minimum Password Complexity (**Device** > **Setup** > **Management**) to a managed firewall erroneously displays commit time out as the reason the commit failed.
## PAN-180104
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
**Workaround**: Reboot the worker nodes before upgrading to PAN-OS 10.2.
## PAN-178194
A user interface issue in PAN-OS renders the contents of the **Inline ML** tab in the **URL Filtering Profile** inaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a **License required for URL filtering to function** is unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.
**Workaround:** Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:
- Define URL exceptions for specific web sites—
admin#set profiles url-filtering <url_filtering_profile_name> mlav-category-exception
- Configuration settings for each inline ML model—
admin#set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled
## PAN-177455
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
## PAN-175915
When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
## PAN-174982
In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
## PAN-172274
When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall — this is a display anomaly, not a licensing issue, and does not affect access to the services.
**Workaround:** Issue the following command to retrieve and update the licenses: license request fetch.
## PAN-171938
No results are displayed when you **Show Application Filter** for a Security policy rule (**Policies** > **Security** > **Application** > **Value** > **Show Application Filter**).
Fixed an issue where the firewall did not display the source address due to an uninitialized scalar variable.