--- type: Known product: PAN-OS version: 10.2.4 source: common-crawl crawl: CC-MAIN-2026-12 --- ## WF500-5854 The WildFire analysis report on the firewall log viewer (**Monitoring** > **WildFire Submissions**) does not display the following data fields: File Type, SHA-256, MD-5, and File Size". **Workaround**: Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the **Detailed Log View**. ## WF500-5843 In a WildFire appliance cluster, issuing the `show cluster-all peers` CLI command when a node within the cluster is being rebooted generates the following error: `Server error : An error occured.` ## WF500-5840 The sample analysis statistics that are returned when issuing the `show wildfire local statistics` CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed. ## WF500-5823 The following WildFire appliance CLI command does not return a signature generation status as expected: `show wildfire global signature-status`. This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample. ## WF500-5781 The WildFire appliance might erroneously generate and log the following device certification error: `Device certificate is missing or invalid. It cannot be renewed.` ## WF500-5754 In WildFire appliance clusters, issuing the `show cluster controller` CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface. **Workaround:** Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6). ## WF500-5632 The number of registered WildFire appliances reported in Panorama (**Panorama** > **Managed WildFire Appliances** > **Firewalls Connected** > **View**) does not accurately reflect the current status of connected WildFire appliances. ## PAN-304756 ```caveat This issue is now resolved. See PAN-OS 10.2.13-h18 Addressed Issuesand PAN-OS 10.2.16-h6 Addressed Issues. ``` After you disable the shared optimization feature in Panorama, ensure that you perform a full configuration push to all managed multi-vsys devices to re-establish a baseline. Failure to include every device group associated with the multi-vsys device during this push may result in incomplete or inconsistent configurations across virtual systems. ## PAN-297610 A firewall may become unresponsive after an upgrade due to the `fsck` command scanning drive partitions in parallel with the root partition, causing the process to take an extended amount of time. ## PAN-297295 ```caveat VM-Series firewalls in Microsoft Azure environments only ``` After upgrading to an affected release, the firewall restarts continuously because the brdagent process restarts multiple times and exhausts its restart limit, resulting in a `segfault` error. This issue occurs when a high burst of traffic is sent to the Azure PA-VM (Palo Alto Networks Virtual Machine), and impacts production environments due to the regular reboots. **Workaround:** Migrate the VM instance to Dv5 instance type. On these instance types, SYN packets are not routed to the synthetic path, avoiding this condition. Suggested direct resizing paths are: - D3_v2/DS3_v2 to D8ds_v5 - D4_v2/DS4_v2 to D8ds_v5 - D5_v2/DS5_v2 to D16ds_v5 Azure VMs with ephemeral storage can only be resized to another type with ephemeral storage. ## PAN-295255 Palo Alto Networks next-generation firewalls may experience service disruptions due to all_task process crashes when deployed in environments having non-uniform MTU and are terminating IPSec tunnels. ## PAN-291716 ```caveat This issue is now resolved. See PAN-OS 10.2.17 Addressed Issues. ``` During a commit, the firewall experiences an out-of-memory (OOM) condition due to a memory leak and displays an error message. This issue causes the device to crash and reboot unexpectedly. ## PAN-291288 ```caveat This issue is now resolved. See PAN-OS 10.2.16-h6 Addressed Issues ``` A memory leak in the configd process might lead to an active firewall to reboot due to an Out-of-Memory (OOM) condition. This issue is observed when specific status commands, such as request log-collector forwarding status are executed at high frequencies. ## PAN-288097 ```caveat Firewalls in HA configurations only ``` Routed process may stop responding after changing MTU or any link parameters when OSPF and PIM are enabled on the same interface. ## PAN-287871 When SSL Inbound Inspection is enabled and the firewall receives fragmented Client Hello packets that include the TCP timestamp option, the Client Hello message is forwarded to the destination server without the timestamp option. ## PAN-286231 When performing a partial **Commit and Push** on Panorama, there is a risk that unintended configuration changes might be pushed to a firewall. This issue is more likely to occur in the following scenarios: - When you run **Commit and Push** operations as a single action. - When you trigger multiple parallel commit-all jobs at the same time. - Device groups and templates have different configuration synchronization versions. **Workaround:** Perform one of the following steps: - Perform commit and push as two separate, sequential steps. - Perform a full push instead of selective push. ## PAN-284073 The firewall web interface becomes inaccessible and commits fail. ## PAN-284067 A cumulative memory leak in the `devsrvr` process gets progressively worse whenever the CLI command `show running application statistics` is issued. This memory leak will gradually consume system memory and produce an out-of-memory (OOM) condition, leading to an eventual firewall reboot. **Workaround:** Avoid using the CLI command: `show running application statistics`. ## PAN-281370 The Advanced WildFire Inline ML models **OOXML** and **Mach-O** erroneously display as being available from the CLI; however, they are only available on PAN-OS 11.1.3 and later releases. ## PAN-260851 From the NGFW or Panorama CLI, you can override the existing application tag even if Disable Override is enabled for the application (**Objects** > **Applications**) tag. ## PAN-259769 GlobalProtect portal is not accessible via a web browser and the app displays the error `ERR_EMPTY_RESPONSE`. ## PAN-250062 Device telemetry might fail at configured intervals due to bundle generation issues. ## PAN-243951 On the Panorama management sever in an active/passive High Availability (HA) configuration, managed devices (**Panorama** > **Managed Devices** > **Summary**) display as `out-of-sync` on the passive HA peer when configuration changes are made to the SD-WAN (**Panorama** > **SD-WAN**) configuration on the active HA peer. **Workaround:** Manually synchronize the Panorama HA peers. 1. Log in to the [Panorama web interface](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-web-interface) on the active HA peer. 2. Select **Commit** and **Commit to Panorama** the SD-WAN configuration changes on the active HA peer. On the passive HA peer, select **Panorama** > **Managed Devices** > **Summary** and observe that the managed devices are now `out-of-sync`. 3. Log in to the primary HA peer [Panorama CLI](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli) and trigger a manual synchronization between the active and secondary HA peers. *request high-availability sync-to-remote running-config* 4. Log back in to the active HA peer Panorama web interface and select **Commit** > **Push to Devices** and **Push**. ## PAN-234408 Enterprise DLP cannot detect and block non-file based traffic for ChatGPT from traffic forwarded to the DLP cloud service from an NGFW. ## PAN-228273 ```caveat This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues. ``` On the Panorama management server in FIPS-CC mode, the ElasticSearch cluster fails to come up and the `show log-collector-es-cluster health` command displays the `status` is `red`. This results in log ingestion issues for Panorama in Panorama only or Log Collector mode. ## PAN-227344 On the Panorama management server, PDF Summary Reports (**Monitor** > **PDF Reports** > **Manage PDF Summary**) display no data and are blank when predefined reports are included in the summary report. ## PAN-227342 ```caveat PA-7000 Series firewalls only ``` In an Active/Active High Availability (HA) setup, enabling hardware offload can result in web traffic being blocked. ## PAN-225337 ```caveat This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues. ``` On the Panorama management server, the configuration push to a multi-vsys firewall fails if you: 1. Create a **Shared** and vsys-specific device group configuration object with an indentical name. For example, a **Shared** address object called `SharedAO1` and a vsys-specific address object also called `SharedAO1`. 2. Reference the **Shared** object in another **Shared** configuration. For example, reference the **Shared** address object (`SharedAO1`) in a **Shared** address group called `SharedAG1`. 3. Use the **Shared** configuration object with the reference in a vsys-specific configuration. For example, reference the **Shared** address group (`SharedAG1`) in a vsys-specific policy rule. **Workaround:** Select **Panorama** > **Setup** > **Management** and edit the Panorama Settings to enable one of the following: - **Shared Unused Address and Service Objects with Devices**—This options pushes all **Shared** objects, along with device group specific objects, to managed firewalls. This is a global setting and applies to all managed firewalls, and may result in pushing too many configuration objects to your managed firewalls. - **Objects defined in ancestors will take higher precedence**—This option specifies that in the event of objects with the same name, ancestor object take precedence over descendent objects. In this case, the **Shared** objects take precedence over the vsys-specific object. This is a global setting and applies to all managed firewalls. In the example above, if the IP address for the **Shared** `SharedAO1` object was `10.1.1.1` and the device group specific `SharedAO1` was `10.2.2.2`, the `10.1.1.1` IP address takes precedence. Alternatively, you can remove the duplicate address objects from the device group configuration to allow only the **Shared** objects in your configuration. ## PAN-223488 ```caveat This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues. ``` Closed ElasticSearch shards are not deleted from a Panorama M-Series or virtual appliance. This causes the ElasticSearch shard purging to not work as expected, resulting in high disk usage. ## PAN-223365 The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (**Panorama** > **Managed Collector** is degraded. **Workaround:** [Log in to the Log Collector CLI](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli) and restart ElasticSearch. `admin``debug elasticsearch es-restart all` ## PAN-222586 On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (**Device** > **Log Settings**) are not displayed and cannot be configured. ## PAN-222253 ```caveat This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues. ``` On the Panorama management server, policy rulebase reordering when you **View Rulebase by Groups** (**Policy** > ****) does not persist if you reorder the policy rulebase by dragging and dropping individual policy rules and then moving the entire tag group. ## PAN-221775 A `Malformed Request` error is displayed when you **Test Connection** for an email server profile (**Device** > **Server Profiles** > **Email**) using **SMTP over TLS** and the `Password` includes an ampersand (&). ## PAN-221015 ```caveat This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues. ``` On M-600 appliances in Panorama or Log Collector mode, the `es-1` and `es-2` ElasticSearch processes fail to restart when the M-600 appliance is rebooted. The results in the Managed Collector `ES` health status (**Panorama** > **Managed Collectors** > **Health Status**) to be degraded. **Workaround:** [Log in to the Panorama or Log Collector CLI](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli) experiencing degraded ElasticSearch health and restart all ElasticSearch processes. `admin>``debug elasticsearch es-restart optional all` ## PAN-220180 ```caveat This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues. ``` Configured botnet reports (**Monitor** > **Botnet**) are not generated. ## PAN-219644 ```caveat This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues. ``` Firewalls forwarding logs to a syslog server over TLS (**Objects** > **Log Forwarding**) use the default Palo Alto Networks certificate instead of the custom certificate configured on the firewall. ## PAN-218521 ```caveat This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues. ``` The ElasticSearch process on the M-600 appliance in Log Collector mode may enter a continuous reboot cycle. This results in the M-600 appliance becoming unresponsive, consuming logging disk space, and preventing new log ingestion. ## PAN-217307 ```caveat This issue is now resolved. See PAN-OS 10.2.11 Addressed Issues. ``` The following Security policy rule (**Policies** > **Security**) filters return no results: `log-start eq no` `log-end eq no` `log-end eq yes` ## PAN-216821 ```caveat This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues. ``` The `reportd` process crashes after you successfully upgrade an M-200 appliance to PAN-OS 10.2.4. ## PAN-215778 ```caveat This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues. ``` On the M-600 appliance in Management Only mode, XML API Get requests for `/config` fail with the following error due to exceeding the [total configuration size](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/panorama-overview/centralized-firewall-configuration-and-update-management/total-configuration-size-for-panorama) supported on the M-600 appliance. `504 Gateway timeout` ## PAN-215082 ```caveat This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues. ``` M-300 and M-700 appliances may generate erroneous system logs (**Monitor** > **Logs** > **System**) to alert that the M-Series appliance memory usage limits are reached. ## PAN-213746 On the Panorama management server, the **Hostkey** displayed as `undefined undefined` if you override an SSH Service Profile (**Device** > **Certificate Management** > **SSH Service Profile**) Hostkey configured in a Template from the Template Stack. ## PAN-213119 PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (**Monitor** > **Block IP**): `show -> dis-block-table is unexpected` ## PAN-212978 ```caveat This issue is now resolved. See PAN-OS 10.2.4-h3 Addressed Issues. ``` The Palo Alto Networks firewall stops responding when executing an SD-WAN debug operational CLI command. ## PAN-212889 ```caveat This issue is now resolved. See PAN-OS 10.2.14 Addressed Issues ``` On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (**Monitor** > **App Scope** > **Threat Monitor**) and **ACC**. This results in the ACC displaying `no data to display` when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters. ## PAN-212533 Modifying the **Administrator Type** for an existing administrator (**Device** > **Administrators** or **Panorama** > **Administrators**) from `Superuser` to a **Role-Based** custom admin, or vice versa, does not modify the access privileges of the administrator. ## PAN-211531 On the Panorama management server, admins can still perform a selective push to managed firewalls when **Push All Changes** and **Push for Other Admins** are disabled in the admin role profile (**Panorama** > **Admin Roles**). ## PAN-210366 ```caveat This issue is now resolved. See PAN-OS 10.2.4-h3 Addressed Issues ``` On the Panorama management server in a high availability (HA) configuration, the primary HA peer may enter a `primary-non-functional` state and generate a system log (**Monitor** > **Logs** > **System**) with the following message: `High root partition usage: going to state Non-Functional` ## PAN-209288 Certificates are not successfully generated using SCEP (**Device** > **Certificate Management** > **SCEP**). ## PAN-208622 A file upload to Box.com exceeding 6 files gets stuck and fails to upload if you specify an Enterprise DLP data filtering profile (**Objects** > **DLP** > **Data Filtering Profiles** with the Action set to `Block` to a Security policy rule (**Policies** > **Security**). ## PAN-208325 ```caveat This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues. ``` The following NextGen firewalls and Panorama management server models are unable to automatically renew the device certificate (**Device** > **Setup** > **Management** or **Panorama** > **Setup** > **Management**). - M-300 and M-700 - PA-410 Firewall - PA-440, PA-450, and PA-460 Firewalls - PA-3400 Series - PA-5410, PA-5420, and PA-5430 Firewalls - PA-5450 Firewall **Workaround:** Log in to the [firewall CLI](https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-cli-quick-start/get-started-with-the-cli/access-the-cli) or [Panorama CLI](https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli) and fetch the device certificate. `admin>``request certificate fetch` ## PAN-204689 Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do not work: - **Allow user to disconnect GlobalProtect App** > **Allow with Passcode** - **Allow user to Disable GlobalProtect App** > **Allow with Passcode** - **Allow User to Uninstall GlobalProtect App** > **Allow with Password** ## PAN-201855 On the Panorama management server, cloning any template (**Panorama** > **Templates**) corrupts certificates (**Device** > **Certificate Management** > **Certificates**) with the **Block Private Key Export** setting enabled across all templates. This results in managed firewalls experiencing issues wherever the corrupted certificate is referenced. For example, you have template A, B, and C where templates A and B have certificates with the **Block Private Key Export** setting enabled. Cloning template C corrupts the certificates with **Block Private Key Export** setting enabled in templates A and B. **Workaround:** After cloning a template, delete and re-import the corrupted certificates. ## PAN-199557 ```caveat This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues. ``` On M-600 appliances in an Active/Passive high availability (HA) configuration, the `configd` process restarts due to a memory leak on the `Active` Panorama HA peer. This causes the Panorama web interface and CLI to become unresponsive. **Workaround:** Manually reboot the `Active` Panorama HA peer. ## PAN-198708 On the Panorama management server, the `File Type` field does not display any data when you view the Detailed Log View in the Data Filtering log (**Monitor** > **Logs** > **Data Filtering** > **