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<table class="table colsep rowsep table-striped">
<!--cq:include script="../../common/tablestack.jsp" /-->
<colgroup>
<col style="width: 34%" />
<col style="width: 66%" />
</colgroup>
<thead class="thead">
<tr class="row rowsep">
<th class="entry">
<div class="p"><b class="ph b">Issue ID</b></div>
</th>
<th class="entry">
<div class="p"><b class="ph b">Description</b></div>
</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">WF500-5854</b></div>
</td>
<td class="entry relcol">
<div class="p">
The WildFire analysis report on the firewall log viewer (<span
class="ph menucascade"
><span class="ph uicontrol">Monitoring</span
><span class="ph uicontrol">WildFire Submissions</span></span
>) does not display the following data fields: File Type, SHA-256,
MD-5, and File Size".
</div>
<div class="p">
<b class="ph b">Workaround</b>: Download and open the WildFire
analysis report in the PDF format using the link in the upper
right-hand corner of the
<span class="ph uicontrol">Detailed Log View</span>.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">WF500-5843</b></div>
</td>
<td class="entry relcol">
<div class="p">
In a WildFire appliance cluster, issuing the
<span class="ph userinput">show cluster-all peers</span> CLI command
when a node within the cluster is being rebooted generates the
following error:
<span class="ph systemoutput">Server error : An error occured.</span>
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">WF500-5840</b></div>
</td>
<td class="entry relcol">
<div class="p">
The sample analysis statistics that are returned when issuing the
<span class="ph userinput">show wildfire local statistics</span> CLI
command in WildFire appliance cluster deployments may not accurately
reflect the number of samples that have been processed.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">WF500-5823</b></div>
</td>
<td class="entry relcol">
<div class="p">
The following WildFire appliance CLI command does not return a
signature generation status as expected:
<span class="ph userinput">show wildfire global signature-status</span
>. This does not corrupt or otherwise prevent the WildFire appliance
from analyzing a sample.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">WF500-5781</b></div>
</td>
<td class="entry relcol">
<div class="p">
The WildFire appliance might erroneously generate and log the
following device certification error:
<span class="ph systemoutput"
>Device certificate is missing or invalid. It cannot be
renewed.</span
>
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">WF500-5754</b></div>
</td>
<td class="entry relcol">
<div class="p">
In WildFire appliance clusters, issuing the
<span class="ph userinput">show cluster controller</span> CLI command
generates an error when an IPv6 address is configured for the
management interface but not for the cluster interface.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Ensure all WildFire appliance
interfaces that are enabled use matching protocols (all IPv4 or all
IPv6).
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">WF500-5632</b></div>
</td>
<td class="entry relcol">
<div class="p">
The number of registered WildFire appliances reported in Panorama
(<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Managed WildFire Appliances</span
><span class="ph uicontrol">Firewalls Connected</span
><span class="ph uicontrol">View</span></span
>) does not accurately reflect the current status of connected
WildFire appliances.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-306555</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-18-known-and-addressed-issues/pan-os-10-2-18-h8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.18-h8 Addressed Issues</a
>.
</div>
</td>
<td class="entry relcol">
<div class="p">
A race condition may cause the dataplane to restart unexpectedly when
a zip decompression offload result is returned for a session that has
already closed. The session state is not validated before processing
the result because the offload result does not follow the fastpath
where these checks are normally performed.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Disable zip hardware offloading (may
cause higher CPU usage).
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-304756 </b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-13-known-and-addressed-issues/pan-os-10-2-13-h18-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.13-h18 Addressed Issues</a
>and
<a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-16-known-and-addressed-issues/pan-os-10-2-16-h6-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.16-h6 Addressed Issues</a
>.
</div>
</td>
<td class="entry relcol">
<div class="p">
After you disable the shared optimization feature in Panorama, ensure
that you perform a full configuration push to all managed multi-vsys
devices to re-establish a baseline. Failure to include every device
group associated with the multi-vsys device during this push may
result in incomplete or inconsistent configurations across virtual
systems.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-297610</b></div>
</td>
<td class="entry relcol">
<div class="p">
A firewall may become unresponsive after an upgrade due to the
<span class="ph userinput">fsck</span> command scanning drive
partitions in parallel with the root partition, causing the process to
take an extended amount of time.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-297295</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt"
>VM-Series firewalls in Microsoft Azure environments only</tt
>) After upgrading to an affected release, the firewall restarts
continuously because the
<a
class="term"
href="#"
title=""
data-scope=""
data-format="dita"
data-type=""
target="_self"
>brdagent</a
>
process restarts multiple times and exhausts its restart limit,
resulting in a <span class="ph systemoutput">segfault</span> error.
This issue occurs when a high burst of traffic is sent to the Azure
PA-VM (Palo Alto Networks Virtual Machine), and impacts production
environments due to the regular reboots.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Migrate the VM instance to Dv5
instance type. On these instance types, SYN packets are not routed to
the synthetic path, avoiding this condition. Suggested direct resizing
paths are:
<ul id="panos-known-issues-10.2.5_ul-ysh_52n_c3c" class="ul">
<li class="li">D3_v2/DS3_v2 to D8ds_v5</li>
<li class="li">D4_v2/DS4_v2 to D8ds_v5</li>
<li class="li">D5_v2/DS5_v2 to D16ds_v5</li>
</ul>
<div class="note" data-label="NOTE">
<!-- FM Dita Overlay for Notes Component-->
<div>
<div style="display: inline">
Azure VMs with ephemeral storage can only be resized to another
type with ephemeral storage.
</div>
</div>
</div>
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-295803</b></div>
</td>
<td class="entry relcol">
<div class="p">
A <span class="ph codeph">configd</span> memory leak occurs post
commit (during Panorama connectivity check), potentially leading to
OOM (out of memory condition) and device reboot.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-295255</b></div>
</td>
<td class="entry relcol">
<div class="p">
Palo Alto Networks next-generation firewalls may experience service
disruptions due to <span class="ph codeph">all_task</span> process
crashes when deployed in environments having non-uniform MTU and are
terminating IPSec tunnels.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-291716</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-17-known-and-addressed-issues/pan-os-10-2-17-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.17 Addressed Issues</a
>.
</div>
</td>
<td class="entry relcol">
<div class="p">
During a commit, the firewall experiences an out-of-memory (OOM)
condition due to a memory leak and displays an error message. This
issue causes the device to crash and reboot unexpectedly.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-291288</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-16-known-and-addressed-issues/pan-os-10-2-16-h6-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.16-h6 Addressed Issues</a
>
</div>
</td>
<td class="entry relcol">
<div class="p">
A memory leak in the <span class="ph codeph">configd</span> process
might lead to an active firewall to reboot due to an Out-of-Memory
(OOM) condition. This issue is observed when specific status commands,
such as
<span class="ph codeph">request log-collector forwarding status</span>
are executed at high frequencies.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-288097</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-18-known-and-addressed-issues/pan-os-10-2-18-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.18 Addressed Issues</a
>
</div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">Firewalls in HA configurations only</tt>) Routed
process may stop responding after changing MTU or any link parameters
when OSPF and PIM are enabled on the same interface.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-286231</b></div>
</td>
<td class="entry relcol">
<div class="p">
When performing a partial <b class="ph b">Commit and Push</b> on
Panorama, there is a risk that unintended configuration changes might
be pushed to a firewall.
</div>
<div class="p">
This issue is more likely to occur in the following scenarios:
<ul id="panos-known-issues-10.2.5_ul-br5_bl2_3gc" class="ul">
<li class="li">
<div class="p">
When you run <b class="ph b">Commit and Push</b> operations as a
single action.
</div>
</li>
<li class="li">
<div class="p">
When you trigger multiple parallel commit-all jobs at the same
time.
</div>
</li>
<li class="li">
<div class="p">
Device groups and templates have different configuration
synchronization versions.
</div>
</li>
</ul>
</div>
<div class="p">
<b class="ph b">Workaround:</b> Perform one of the following steps:
</div>
<ul id="panos-known-issues-10.2.5_ul-cqn_gl2_3gc" class="ul">
<li class="li">
Perform commit and push as two separate, sequential steps.
</li>
<li class="li">Perform a full push instead of selective push.</li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-284073</b></div>
</td>
<td class="entry relcol">
<div class="p">
The firewall web interface becomes inaccessible and commits fail.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-284067</b></div>
</td>
<td class="entry relcol">
<div class="p">
A cumulative memory leak in the
<span class="ph systemoutput">devsrvr</span>
process gets progressively worse whenever the CLI command
<span class="ph userinput">show running application statistics</span>
is issued. This memory leak will gradually consume system memory and
produce an out-of-memory (OOM) condition, leading to an eventual
firewall reboot.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Avoid using the CLI command:
<span class="ph userinput">show running application statistics</span>.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-281370</b></div>
</td>
<td class="entry relcol">
<div class="p">
The Advanced WildFire Inline ML models
<span class="ph uicontrol">OOXML</span> and
<span class="ph uicontrol">Mach-O</span> erroneously display as being
available from the CLI; however, they are only available on PAN-OS
11.1.3 and later releases.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-273158</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">PA-7000 Series firewalls only</tt>) Due to an
incorrect configuration on the ASIC, receiving a mix of jumbo and
non-jumbo packets may cause silent packet drops or application
slowness.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-260851</b></div>
</td>
<td class="entry relcol">
<div class="p">
From the NGFW or Panorama CLI, you can override the existing
application tag even if Disable Override is enabled for the
application (<span class="ph menucascade"
><span class="ph uicontrol">Objects</span
><span class="ph uicontrol">Applications</span></span
>) tag.
</div>
</td>
</tr>
<tr class="row">
<td class="entry"><b class="ph b">PAN-259769</b></td>
<td class="entry relcol">
<div class="p">
GlobalProtect portal is not accessible via a web browser and the app
displays the error
<span class="ph systemoutput">ERR_EMPTY_RESPONSE</span>.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-250062</b></div>
</td>
<td class="entry relcol">
<div class="p">
Device telemetry might fail at configured intervals due to bundle
generation issues.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-243951</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management sever in an active/passive High
Availability (HA) configuration, managed devices (<span
class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Managed Devices</span
><span class="ph uicontrol">Summary</span></span
>) display as <span class="ph systemoutput">out-of-sync</span> on the
passive HA peer when configuration changes are made to the SD-WAN
(<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">SD-WAN</span></span
>) configuration on the active HA peer.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Manually synchronize the Panorama HA
peers.
</div>
<ol id="panos-known-issues-10.2.5_ol-o45_53l_w1c" class="ol">
<li class="li">
<div class="p">
Log in to the
<a
class="xref"
href="https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-web-interface"
title=""
data-scope="external"
data-format="html"
data-type=""
target="_blank"
>Panorama web interface</a
>
on the active HA peer.
</div>
</li>
<li class="li">
<div class="p">
Select <span class="ph uicontrol">Commit</span> and
<span class="ph uicontrol">Commit to Panorama</span> the SD-WAN
configuration changes on the active HA peer.
</div>
<div class="p">
On the passive HA peer, select
<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Managed Devices</span
><span class="ph uicontrol">Summary</span></span
>
and observe that the managed devices are now
<span class="ph systemoutput">out-of-sync</span>.
</div>
</li>
<li class="li">
<div class="p">
Log in to the primary HA peer
<a
class="xref"
href="https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli"
title=""
data-scope="external"
data-format="html"
data-type=""
target="_blank"
>Panorama CLI</a
>
and trigger a manual synchronization between the active and
secondary HA peers.
</div>
<div class="p">
<span class="ph userinput"></span
><i class="ph i"
>request high-availability sync-to-remote running-config</i
>
</div>
</li>
<li class="li">
<div class="p">
Log back in to the active HA peer Panorama web interface and
select
<span class="ph menucascade"
><span class="ph uicontrol">Commit</span
><span class="ph uicontrol">Push to Devices</span></span
>
and <span class="ph uicontrol">Push</span>.
</div>
</li>
</ol>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-237106</b></div>
</td>
<td class="entry relcol">
<div class="p">
LSVPN satellite certificates may be generated with serial numbers
exceeding 40 hexadecimal characters. This causes certificate
revocation and deletion operations to fail with the following error
messages:
</div>
<ul id="panos-known-issues-10.2.5_ul-t2x_dxs_wgc" class="ul">
<li class="li">
<span class="ph systemoutput"
>db-serialno can be at most 40 characters</span
>
</li>
<li class="li">
<span class="ph systemoutput">db-serialno is invalid</span>
</li>
</ul>
<b class="ph b">Workaround:</b>
<div class="p">
To resolve this issue, use the following CLI commands with the LSVPN
satellite serial number to manually delete or revoke the affected
certificates:
</div>
<div class="p">
<b class="ph b">Delete certificate information</b>:<span
class="ph userinput"
>delete sslmgr-store certificate-info portal name
<var class="keyword varname">&lt;name&gt;</var> serialno
<var class="keyword varname">&lt;satellite_serial&gt;</var></span
>
</div>
<div class="p">
<b class="ph b">Revoke satellite certificates</b>:<span
class="ph userinput"
>delete sslmgr-store satellite-info-revoke-certificate portal
<var class="keyword varname">&lt;name&gt;</var> serialno
<var class="keyword varname"
>&lt;list_of_satellite_serials&gt;</var
></span
>
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-234408</b></div>
</td>
<td class="entry relcol">
<div class="p">
Enterprise DLP cannot detect and block non-file based traffic for
ChatGPT from traffic forwarded to the DLP cloud service from an NGFW.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-234015</b></div>
</td>
<td class="entry relcol">
<div class="p">
The X-Forwarded-For (XFF) value is not displayed in traffic logs.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-228273</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server in FIPS-CC mode, the ElasticSearch
cluster fails to come up and the
<span class="ph systemoutput"
>show log-collector-es-cluster health</span
>
command displays the <span class="ph systemoutput">status</span> is
<span class="ph systemoutput">red</span>. This results in log
ingestion issues for Panorama in Panorama only or Log Collector mode.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-227344</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, PDF Summary Reports (<span
class="ph menucascade"
><span class="ph uicontrol">Monitor</span
><span class="ph uicontrol">PDF Reports</span
><span class="ph uicontrol">Manage PDF Summary</span></span
>) display no data and are blank when predefined reports are included
in the summary report.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-225337</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.7 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, the configuration push to a
multi-vsys firewall fails if you:
</div>
<ol id="panos-known-issues-10.2.5_ol_lgs_g4h_vyb" class="ol">
<li class="li">
<div class="p">
Create a <span class="ph uicontrol">Shared</span> and
vsys-specific device group configuration object with an indentical
name. For example, a
<span class="ph uicontrol">Shared</span> address object called
<span class="ph systemoutput">SharedAO1</span> and a vsys-specific
address object also called
<span class="ph systemoutput">SharedAO1</span>.
</div>
</li>
<li class="li">
<div class="p">
Reference the <span class="ph uicontrol">Shared</span> object in
another <span class="ph uicontrol">Shared</span> configuration.
For example, reference the
<span class="ph uicontrol">Shared</span> address object (<span
class="ph systemoutput"
>SharedAO1</span
>) in a <span class="ph uicontrol">Shared</span> address group
called <span class="ph systemoutput">SharedAG1</span>.
</div>
</li>
<li class="li">
<div class="p">
Use the <span class="ph uicontrol">Shared</span> configuration
object with the reference in a vsys-specific configuration. For
example, reference the
<span class="ph uicontrol">Shared</span> address group (<span
class="ph systemoutput"
>SharedAG1</span
>) in a vsys-specific policy rule.
</div>
</li>
</ol>
<div class="p">
<b class="ph b">Workaround:</b> Select
<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Setup</span
><span class="ph uicontrol">Management</span></span
>
and edit the Panorama Settings to enable one of the following:
</div>
<ul id="panos-known-issues-10.2.5_ul_eyl_zph_vyb" class="ul">
<li class="li">
<div class="p">
<b class="ph b"
>Shared Unused Address and Service Objects with Devices</b
>—This options pushes all
<span class="ph uicontrol">Shared</span> objects, along with
device group specific objects, to managed firewalls.
</div>
<div class="p">
This is a global setting and applies to all managed firewalls, and
may result in pushing too many configuration objects to your
managed firewalls.
</div>
</li>
<li class="li">
<div class="p">
<b class="ph b"
>Objects defined in ancestors will take higher precedence</b
>—This option specifies that in the event of objects with the same
name, ancestor object take precedence over descendent objects. In
this case, the <span class="ph uicontrol">Shared</span> objects
take precedence over the vsys-specific object.
</div>
<div class="p">
This is a global setting and applies to all managed firewalls. In
the example above, if the IP address for the
<span class="ph uicontrol">Shared</span>
<span class="ph systemoutput">SharedAO1</span> object was
<span class="ph systemoutput">10.1.1.1</span> and the device group
specific <span class="ph systemoutput">SharedAO1</span> was
<span class="ph systemoutput">10.2.2.2</span>, the
<span class="ph systemoutput">10.1.1.1</span> IP address takes
precedence.
</div>
</li>
</ul>
<div class="p">
Alternatively, you can remove the duplicate address objects from the
device group configuration to allow only the
<span class="ph uicontrol">Shared</span> objects in your
configuration.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-227368</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.7 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
The GlobalProtect app cannot connect to a portal or gateway and
GlobalProtect Clientless VPN users cannot access applications if
authentication takes longer than 20 seconds.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Increase the TCP handshake timeout to
the maximum value of 60 seconds.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-229865</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-6-known-and-addressed-issues/pan-os-10-2-6-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.6 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
Upgrading a PA-220 firewall running a PAN-OS 10.1 release fails when
the target PAN-OS upgrade version is PAN-OS 10.2.5.
</div>
<div class="p">
<b class="ph b">Workaround:</b> On your upgrade path to PAN-OS 10.2.5,
first upgrade to PAN-OS 10.2.4 and then upgrade to PAN-OS 10.2.5.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-226768</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
When the GlobalProtect app is installed on iOS endpoints and the
gateway is configured to accept cookies, the app stays in
<span class="ph systemoutput">Connecting</span> stage after
authentication and the GlobalProtect log displays the error message,
<span class="ph uicontrol">User is not in allow list</span>. This
happens when the app is restarted or when the app tries to reconnect
after disconnection.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-223677</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt"
>PA-3410, PA-3420, PA-3430, PA-3440, PA-5410, PA-5420, and PA-5430
firewalls</tt
>) By enabling
<a
class="xref"
href="https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-admin/quality-of-service/configure-lockless-qos"
title=""
data-scope="external"
data-format="html"
data-type=""
target="_blank"
>Lockless QoS</a
>
feature, a slight degradation in App-ID and Threat performance is
expected.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-223488</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See</tt>
<a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.7 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
Closed ElasticSearch shards are not deleted from a Panorama M-Series or
virtual appliance. This causes the ElasticSearch shard purging to not
work as expected, resulting in high disk usage.
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-223457</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
If the number of group queries exceeds the Okta rate limit threshold,
the firewall clears the cache for the groups. To avoid encountering
this issue, disable the Okta rate limit.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-223365</b></div>
</td>
<td class="entry relcol">
<div class="p">
The Panorama management server is unable to query any logs if the
ElasticSearch health status for any Log Collector (<span
class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Managed Collector</span></span
>
is degraded.
</div>
<div class="p">
<b class="ph b">Workaround:</b>
<a
class="xref"
href="https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli"
title=""
data-scope="external"
data-format="html"
data-type=""
target="_blank"
>Log in to the Log Collector CLI</a
>
and restart ElasticSearch.
</div>
<!-- FM Dita Overlay for Code -->
<div class="code-wrap">
<pre
class="pre codeblock"
data-label="PRE CODEBLOCK"
><div style="display: inline;"><span class="ph systemoutput hljs language-undefined" data-highlighted="yes">admin</span><span class="ph userinput hljs language-apache" data-highlighted="yes"><span class="hljs-attribute">debug</span> elasticsearch es-restart <span class="hljs-literal">all</span></span></div></pre>
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-222586</b></div>
</td>
<td class="entry relcol">
<div class="p">
On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus,
Forward Methods, and Built-In Actions for Correlation Log settings
(<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Log Settings</span></span
>) are not displayed and cannot be configured.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-222418</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
The firewall intermittently records a reconnection message to the
authentication server as a error, even if no disconnection occurs.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-222253</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, policy rulebase reordering when you
<span class="ph uicontrol">View Rulebase by Groups</span> (<span
class="ph menucascade"
><span class="ph uicontrol">Policy</span
><span class="ph uicontrol">&lt;policy-rulebase&gt;</span></span
>) does not persist if you reorder the policy rulebase by dragging and
dropping individual policy rules and then moving the entire tag group.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-221775</b></div>
</td>
<td class="entry relcol">
<div class="p">
A <span class="ph systemoutput">Malformed Request</span> error is
displayed when you
<span class="ph uicontrol">Test Connection</span> for an email server
profile (<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Server Profiles</span
><span class="ph uicontrol">Email</span></span
>) using <span class="ph uicontrol">SMTP over TLS</span> and the
<span class="ph systemoutput">Password</span> includes an ampersand
(&amp;).
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-221857</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
Users are unable to log in to the GlobalProtect app using SAML
authentication after the app is upgraded to 10.2.3-h4 and the
GlobalProtect logs display the following error message:
<span class="ph uicontrol"
>Username from SAML SSO response is different from the input.</span
>.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-221126</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.7 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
Email server profiles (<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Server Profiles</span
><span class="ph uicontrol">Email</span></span
>
and
<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Server Profiles</span
><span class="ph uicontrol">Email</span></span
>) to forward logs as email notifications are not forwarded in a
readable format.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Use a
<span class="ph uicontrol">Custom Log Format</span> to forward logs as
email notifications in a readable format.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-221015</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.7 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
On M-600 appliances in Panorama or Log Collector mode, the
<span class="ph systemoutput">es-1</span> and
<span class="ph systemoutput">es-2</span> ElasticSearch processes fail
to restart when the M-600 appliance is rebooted. The results in the
Managed Collector <span class="ph systemoutput">ES</span> health
status (<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Managed Collectors</span
><span class="ph uicontrol">Health Status</span></span
>) to be degraded.
</div>
<div class="p">
<b class="ph b">Workaround:</b>
<a
class="xref"
href="https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-cli"
title=""
data-scope="external"
data-format="html"
data-type=""
target="_blank"
>Log in to the Panorama or Log Collector CLI</a
>
experiencing degraded ElasticSearch health and restart all
ElasticSearch processes.
</div>
<!-- FM Dita Overlay for Code -->
<div class="code-wrap">
<pre
class="pre codeblock"
data-label="PRE CODEBLOCK"
><div style="display: inline;"><span class="ph systemoutput hljs language-undefined" data-highlighted="yes">admin&gt;</span><span data-outputclass="request" class="ph userinput hljs language-apache yay" data-highlighted="yes"><span class="hljs-attribute">debug</span> elasticsearch es-restart optional <span class="hljs-literal">all</span></span><div class="code-btn-container"><div class="alert alert-success copy-alert">Code copied to clipboard</div> <div class="alert alert-danger copy-fail-alert">Unable to copy due to lack of browser support.</div><button class="btn code-btn code-btn-bottom">Copy</button></div></div></pre>
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-220180</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
Configured botnet reports (<span class="ph menucascade"
><span class="ph uicontrol">Monitor</span
><span class="ph uicontrol">Botnet</span></span
>) are not generated.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-219644</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
Firewalls forwarding logs to a syslog server over TLS (<span
class="ph menucascade"
><span class="ph uicontrol">Objects</span
><span class="ph uicontrol">Log Forwarding</span></span
>) use the default Palo Alto Networks certificate instead of the
custom certificate configured on the firewall.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-218521</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.7 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
The ElasticSearch process on the M-600 appliance in Log Collector mode
may enter a continuous reboot cycle. This results in the M-600
appliance becoming unresponsive, consuming logging disk space, and
preventing new log ingestion.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-217307</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-11-known-and-addressed-issues/pan-os-10-2-11-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.11 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
The following Security policy rule (<span class="ph menucascade"
><span class="ph uicontrol">Policies</span
><span class="ph uicontrol">Security</span></span
>) filters return no results:
</div>
<div class="p">
<span class="ph systemoutput">log-start eq no</span>
</div>
<div class="p"><span class="ph systemoutput">log-end eq no</span></div>
<div class="p"><span class="ph systemoutput">log-end eq yes</span></div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-216214</b></div>
</td>
<td class="entry relcol">
<div class="p">
For Panorama-managed firewalls in an Active/Active High Availability
(HA) configuration where you configure the firewall HA settings (<span
class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">High Availability</span></span
>) in a template or template stack (<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Templates</span></span
>), performing a local commit on one of the HA firewalls triggers an
HA config sync on the peer firewall. This causes the HA peer
configuration to go <span class="ph systemoutput">Out of Sync</span>.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-215082</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
M-300 and M-700 appliances may generate erroneous system logs (<span
class="ph menucascade"
><span class="ph uicontrol">Monitor</span
><span class="ph uicontrol">Logs</span
><span class="ph uicontrol">System</span></span
>) to alert that the M-Series appliance memory usage limits are
reached.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-213746</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, the
<span class="ph uicontrol">Hostkey</span> displayed as
<span class="ph systemoutput">undefined undefined</span> if you
override an SSH Service Profile (<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Certificate Management</span
><span class="ph uicontrol">SSH Service Profile</span></span
>) Hostkey configured in a Template from the Template Stack.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-213119</b></div>
</td>
<td class="entry relcol">
<div class="p">
PA-5410 and PA-5420 firewalls display the following error when you
view the Block IP list (<span class="ph menucascade"
><span class="ph uicontrol">Monitor</span
><span class="ph uicontrol">Block IP</span></span
>):
</div>
<div class="p">
<span class="ph systemoutput"
>show -&gt; dis-block-table is unexpected</span
>
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-212889</b></div>
<div class="p">
<tt class="ph tt"
>This issue is now resolved. See
<a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-14-known-and-addressed-issues/pan-os-10-2-14-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.14 Addressed Issues</a
></tt
>
</div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, different threat names are used
when querying the same threat in the Threat Monitor (<span
class="ph menucascade"
><span class="ph uicontrol">Monitor</span
><span class="ph uicontrol">App Scope</span
><span class="ph uicontrol">Threat Monitor</span></span
>) and <span class="ph uicontrol">ACC</span>. This results in the ACC
displaying
<span class="ph systemoutput">no data to display</span> when you are
redirected to the ACC after clicking a threat name in the Threat
Monitor and filtering the same threat name in the Global Filters.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-212533</b></div>
</td>
<td class="entry relcol">
<div class="p">
Modifying the <span class="ph uicontrol">Administrator Type</span> for
an existing administrator (<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Administrators</span></span
>
or
<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Administrators</span></span
>) from <span class="ph systemoutput">Superuser</span> to a
<span class="ph uicontrol">Role-Based</span> custom admin, or vice
versa, does not modify the access privileges of the administrator.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-211531</b></div>
</td>
<td class="entry relcol">
On the Panorama management server, admins can still perform a selective
push to managed firewalls when
<span class="ph uicontrol">Push All Changes</span> and
<span class="ph uicontrol">Push for Other Admins</span> are disabled in
the admin role profile (<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Admin Roles</span></span
>).
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-209288</b></div>
</td>
<td class="entry relcol">
<div class="p">
Certificates are not successfully generated using SCEP (<span
class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Certificate Management</span
><span class="ph uicontrol">SCEP</span></span
>).
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-208622</b></div>
</td>
<td class="entry relcol">
<div class="p">
A file upload to Box.com exceeding 6 files gets stuck and fails to
upload if you specify an Enterprise DLP data filtering profile (<span
class="ph menucascade"
><span class="ph uicontrol">Objects</span
><span class="ph uicontrol">DLP</span
><span class="ph uicontrol">Data Filtering Profiles</span></span
>
with the Action set to <span class="ph systemoutput">Block</span> to a
Security policy rule (<span class="ph menucascade"
><span class="ph uicontrol">Policies</span
><span class="ph uicontrol">Security</span></span
>).
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-204689</b></div>
</td>
<td class="entry relcol">
<div class="p">
Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do
not work:
</div>
<ul id="panos-known-issues-10.2.5_ul_l1b_zqp_xwb" class="ul">
<li class="li">
<span class="ph menucascade"
><span class="ph uicontrol"
>Allow user to disconnect GlobalProtect App</span
><span class="ph uicontrol">Allow with Passcode</span></span
>
</li>
<li class="li">
<span class="ph menucascade"
><span class="ph uicontrol"
>Allow user to Disable GlobalProtect App</span
><span class="ph uicontrol">Allow with Passcode</span></span
>
</li>
<li class="li">
<span class="ph menucascade"
><span class="ph uicontrol"
>Allow User to Uninstall GlobalProtect App</span
><span class="ph uicontrol">Allow with Password</span></span
>
</li>
</ul>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-198708</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, the
<span class="ph systemoutput">File Type</span> field does not display
any data when you view the Detailed Log View in the Data Filtering log
(<span class="ph menucascade"
><span class="ph uicontrol">Monitor</span
><span class="ph uicontrol">Logs</span
><span class="ph uicontrol">Data Filtering</span
><span class="ph uicontrol">&lt;select log&gt;</span
><span class="ph uicontrol">DLP</span></span
>).
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-196758</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, pushing a configuration change to
firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP
configurations for SD-WAN as being edited or deleted despite no edits
or deletions being made when you
<span class="ph uicontrol">Preview Changes</span> (<span
class="ph menucascade"
><span class="ph uicontrol">Commit</span
><span class="ph uicontrol">Push to Devices</span
><span class="ph uicontrol">Edit Selections</span></span
>
or
<span class="ph menucascade"
><span class="ph uicontrol">Commit</span
><span class="ph uicontrol">Commit and Push</span
><span class="ph uicontrol">Edit Selections</span></span
>).
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-196504</b></div>
</td>
<td class="entry relcol">
License deactivation fails for VM-Series firewalls licensed using PA-VM
Bundle 3 (BND3).
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-196146</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
The VM-Series firewall on Azure does not boot up with a hostname
(specified in an init-cgf.txt or user data) when bootstrapped.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-194996</b></div>
</td>
<td class="entry relcol">
<div class="p">
When using a 10.2.2 Panorama to manage a Panorama Managed Prisma
Access 3.1.2 deployment, allocating bandwidth for a remote network
deployment fails (the OK button is grayed out).
</div>
<div class="p">
<b class="ph b">Workaround</b>: Retry the operation.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-194519</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">PA-5450 firewall only</tt>) Trying to configure a
custom payload format under
<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Server Profiles</span
><span class="ph uicontrol">HTTP</span></span
>
yields a Javascript error.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-194515</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">PA-5450 firewall only</tt>) The Panorama web
interface does not display any predefined template stack variables in
the dropdown menu under
<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Setup</span
><span class="ph uicontrol">Log Interface</span
><span class="ph uicontrol">IP Address</span></span
>.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Configure the log interface IP address
on the individual firewall web interface instead of on Panorama.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-194424</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">PA-5450 firewall only</tt>) Upgrading to PAN-OS
10.2.2 while having a log interface configured can cause both the log
interface and the management interface to remain connected to the log
collector.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Restart the log receiver service by
running the following CLI command:
<!-- FM Dita Overlay for Code -->
<div class="code-wrap">
<pre
class="pre codeblock"
data-label="PRE CODEBLOCK"
><div style="display: inline;"><span class="ph userinput hljs language-nginx" data-highlighted="yes"><span class="hljs-attribute">debug</span> software restart process log-receiver</span></div></pre>
</div>
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-194202</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">PA-5450 firewall only</tt>) If the management
interface and logging interface are configured on the same subnetwork,
the firewall conducts log forwarding using the management interface
instead of the logging interface.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-193004</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.7 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
The Panorama management server fails to delete old IP Tag data. This
causes the <span class="ph systemoutput">/opt/pancfg</span> partition
to reach maximum capacity which impacts Panorama performance.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-190727</b></div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">PA-5450 firewall only</tt>) Documentation for
configuring the log interface is unavailable on the web interface and
in the PAN-OS Administrator’s Guide.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-189111</b></div>
</td>
<td class="entry relcol">
<div class="p">
After deleting an MP pod and it comes up, the
<span class="ph systemoutput">show routing</span> command output
appears empty and traffic stops working.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-189076</b></div>
</td>
<td class="entry relcol">
<div class="p">
On a firewall with Advanced Routing enabled, OSPFv3 peers using a
broadcast link and a designated router (DR) priority of 0 (zero) are
stuck in a two-way state after HA failover.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Configure at least one OSPFv3 neighbor
with a non-zero priority setting in the same broadcast domain
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-188358</b></div>
</td>
<td class="entry relcol">
<div class="p">
After triggering a soft reboot on a M-700 appliance, the Management
port LEDs do not light up when a 10G Ethernet cable is plugged in.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-187685</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, the Template Status displays no
synchronization status (<span class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Managed Devices</span
><span class="ph uicontrol">Summary</span></span
>) after a bootstrapped firewall is successfully added to Panorama.
</div>
<div class="p">
<b class="ph b">Workaround:</b> After the bootstrapped firewall is
successfully added to Panorama,
<a
class="xref"
href="https://docs.paloaltonetworks.com/panorama/10-2/panorama-admin/set-up-panorama/access-and-navigate-panorama-management-interfaces/log-in-to-the-panorama-web-interface.html"
title=""
data-scope="external"
data-format="html"
data-type=""
target="_blank"
>log in to the Panorama web interface</a
>
and select
<span class="ph menucascade"
><span class="ph uicontrol">Commit</span
><span class="ph uicontrol">Push to Devices</span></span
>.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-187643</b></div>
</td>
<td class="entry relcol">
<div class="p">
If you enable SCTP security using a Panorama template when
<span class="ph uicontrol">SCTP INIT Flood Protection</span> is
enabled in the Zone Protection profile using Panorama and you commit
all changes, the commit is successful but the
<span class="ph uicontrol">SCTP INIT</span> option is not available in
the Zone Protection profile.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Log out of the firewall and log in
again to make the <span class="ph uicontrol">SCIT INIT</span> option
available on the web interface.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-187612</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, not all data profiles (<span
class="ph menucascade"
><span class="ph uicontrol">Objects</span
><span class="ph uicontrol">DLP Data Filtering Profiles</span></span
>) are displayed after you:
</div>
<ul class="ul">
<li class="li">
<div class="p">
Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP
plugin to version 3.0.
</div>
</li>
<li class="li">
<div class="p">
Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP
plugin to version 1.0.
</div>
</li>
</ul>
<div class="p">
<b class="ph b">Workaround:</b> Log in to the Panorama CLI and reset
the DLP plugin.
</div>
<span class="ph userinput">admin &gt; request plugins dlp reset</span>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-187407</b></div>
</td>
<td class="entry relcol">
<div class="p">
The configured Advanced Threat Prevention inline cloud analysis action
for a given model might not be honored under the following condition:
If the firewall is set to
<span class="ph uicontrol"
>Hold client request for category lookup </span
>and the action set to
<span class="ph uicontrol">Reset-Both</span> and the URL cache has
been cleared, the first request for inline cloud analysis will be
bypassed.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-187370</b></div>
</td>
<td class="entry relcol">
<div class="p">
On a firewall with Advanced Routing enabled, if there is also a
logical router instance that uses the default configuration and has no
interfaces assigned to it, this will result in terminating the
management daemon and main routing daemon in the firewall during
commit.
</div>
<div class="p">
<b class="ph b">Workaround</b>: Do not use a logical router instance
with no interfaces bound to it.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-186283</b></div>
</td>
<td class="entry relcol">
<div class="p">
Templates appear out-of-sync on Panorama after successfully deploying
the CFT stack using the Panorama plugin for AWS.
</div>
<div class="p">
<b class="ph b">Workaround</b>: Use
<span class="ph menucascade"
><span class="ph uicontrol">Commit</span
><span class="ph uicontrol">Push to Devices</span></span
>
to synchronize the templates.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-186282</b></div>
</td>
<td class="entry relcol">
<div class="p">
On HA deployments on AWS and Azure, Panorama fails to populate match
criteria automatically when adding dynamic address groups.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Reboot the Panorama HA pair.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-185286</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.8 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
(<tt class="ph tt">PA-5400 Series firewalls only</tt>) On the Panorama
management server, the device health resources (<span
class="ph menucascade"
><span class="ph uicontrol">Panorama</span
><span class="ph uicontrol">Managed Devices</span
><span class="ph uicontrol">Health</span></span
>) do not populate.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-184406</b></div>
</td>
<td class="entry relcol">
<div class="p">
Using the CLI to add a RAID disk pair to an M-700 appliance causes the
dmdb process to crash.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Contact customer support to stop the
dmdb process before adding a RAID disk pair to a M-700 appliance.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-183404</b></div>
</td>
<td class="entry relcol">
<div class="p">
Static IP addresses are not recognized when "and" operators are used
with IP CIDR range.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-181933</b></div>
</td>
<td class="entry relcol">
<div class="p">
If you use multiple log forwarding cards (LFCs) on the PA-7000 series,
all of the cards may not receive all of the updates and the mappings
for the clients may become out of sync, which causes the firewall to
not correctly populate the Source User column in the session logs.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-181823</b></div>
</td>
<td class="entry relcol">
<div class="p">
On a PA-5400 Series firewall (minus the PA-5450), setting the peer
port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports
on the firewall to go down if they are set to Auto.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-180661</b></div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, pushing an unsupported Minimum
Password Complexity (<span class="ph menucascade"
><span class="ph uicontrol">Device</span
><span class="ph uicontrol">Setup</span
><span class="ph uicontrol">Management</span></span
>) to a managed firewall erroneously displays
<span class="ph systemoutput">commit time out</span> as the reason the
commit failed.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-180104</b></div>
</td>
<td class="entry relcol">
<div class="p">
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2,
CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster
previously had a CN-Series as a DaemonSet deployment running PAN-OS
10.0 or 10.1.
</div>
<div class="p">
<b class="ph b">Workaround</b>: Reboot the worker nodes before
upgrading to PAN-OS 10.2.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-178194</b></div>
</td>
<td class="entry relcol">
<div class="p">
A user interface issue in PAN-OS renders the contents of the
<span class="ph uicontrol">Inline ML</span> tab in the
<span class="ph uicontrol">URL Filtering Profile</span> inaccessible
on firewalls licensed for Advanced URL Filtering. Additionally, a
message indicating that a
<span class="ph uicontrol"
>License required for URL filtering to function</span
>
is unavailable displays at the bottom of the UI. These errors do not
affect the operation of Advanced URL Filtering or URL Filtering Inline
ML.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Configuration settings for URL
Filtering Inline ML must be applied through the CLI. The following
configuration commands are available:
</div>
<ul class="ul">
<li class="li">
<div class="p">
Define URL exceptions for specific web sites—<!-- FM Dita Overlay for Code -->
<div class="code-wrap">
<pre
class="pre codeblock"
data-label="PRE CODEBLOCK"
><div style="display: inline;"><span class="ph systemoutput hljs language-coffeescript" data-highlighted="yes">admin<span class="hljs-comment">#</span></span><span class="ph userinput hljs language-bash" data-highlighted="yes"> <span class="hljs-built_in">set</span> profiles url-filtering &lt;url_filtering_profile_name&gt; mlav-category-exception</span></div></pre>
</div>
</div>
</li>
</ul>
<ul class="ul">
<li class="li">
<div class="p">
Configuration settings for each inline ML model—<!-- FM Dita Overlay for Code -->
<div class="code-wrap">
<pre
class="pre codeblock"
data-label="PRE CODEBLOCK"
><div style="display: inline;"><span class="ph systemoutput hljs language-coffeescript" data-highlighted="yes">admin<span class="hljs-comment">#</span></span><span class="ph userinput hljs language-bash" data-highlighted="yes"> <span class="hljs-built_in">set</span> profiles url-filtering &lt;url_filtering_profile_name&gt; mlav-engine-urlbased-enabled</span></div></pre>
</div>
</div>
</li>
</ul>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-177455</b></div>
</td>
<td class="entry relcol">
<div class="p">
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA
(High Availability) clustering enabled and using an HA4 communication
link. Attempting to load PAN-OS 10.2.0 on the firewall causes the
PA-7000 100G NPC to go offline. As a result, the firewall fails to
boot normally and enters maintenance mode. HA Pairs of Active-Passive
and Active-Active firewalls are not affected.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-175915</b></div>
</td>
<td class="entry relcol">
<div class="p">
When the firewall is deployed on N3 and N11 interfaces in 5G networks
and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network
Protection Profile, the traffic logs do not display network slice SST
and SD values.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-174982</b></div>
</td>
<td class="entry relcol">
<div class="p">
In HA active/active configurations where, when interfaces that were
associated with a virtual router were deleted, the configuration
change did not sync.
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-172274</b></div>
</td>
<td class="entry relcol">
<div class="p">
When you activate the advanced URL filtering license, your license
entitlements for PAN-DB and advanced URL filtering might not display
correctly on the firewall — this is a display anomaly, not a licensing
issue, and does not affect access to the services.
</div>
<div class="p">
<b class="ph b">Workaround:</b> Issue the following command to
retrieve and update the licenses:
<span class="ph userinput">license request fetch</span>.
</div>
</td>
</tr>
<tr class="row">
<td class="entry">
<div class="p"><b class="ph b">PAN-171938</b></div>
</td>
<td class="entry relcol">
<div class="p">
No results are displayed when you
<span class="ph uicontrol">Show Application Filter</span> for a
Security policy rule (<span class="ph menucascade"
><span class="ph uicontrol">Policies</span
><span class="ph uicontrol">Security</span
><span class="ph uicontrol">Application</span
><span class="ph uicontrol">Value</span
><span class="ph uicontrol">Show Application Filter</span></span
>).
</div>
</td>
</tr>
<tr class="row rowsep">
<td class="entry">
<div class="p"><b class="ph b">PAN-164885</b></div>
<div class="p">
<tt class="ph tt">This issue is now resolved. See </tt
><a
class="xref"
href="/content/techdocs/en_US/pan-os/10-2/pan-os-release-notes/pan-os-10-2-10-known-and-addressed-issues/pan-os-10-2-10-addressed-issues.html"
title=""
data-scope="local"
data-format="dita"
data-type=""
target="_self"
>PAN-OS 10.2.10 Addressed Issues</a
><tt class="ph tt">.</tt>
</div>
</td>
<td class="entry relcol">
<div class="p">
On the Panorama management server, pushes to managed firewalls (<span
class="ph menucascade"
><span class="ph uicontrol">Commit</span
><span class="ph uicontrol">Push to Devices</span></span
>
or <span class="ph uicontrol">Commit and Push</span>) may fail when an
EDL (<span class="ph menucascade"
><span class="ph uicontrol">Objects</span
><span class="ph uicontrol">External Dynamic Lists</span></span
>) is configured to
<span class="ph uicontrol">Check for updates</span> every 5 minutes
due to the commit and EDL fetch processes overlapping. This is more
likely to occur when multiple EDLs are configured to check for updates
every 5 minutes.
</div>
</td>
</tr>
</tbody>
</table>
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